Job Description:
Job Summary: The Customer Service Specialist interacts with the company's drivers addressing inquiries/issues.
Training: Training for this position is in the office M-F, 6AM to 3PM.
Job Hours: Once training is completed the hours for this job will be Noon to 9PM, M-F and be 100% remote.
Duties/Responsibilities:
- Interacts with customers via telephone or email to provide support and information on truck deliveries.
- Fields driver questions and complaints; when the issue is beyond the representative's knowledge, forwards to other appropriate terminal staff.
- Ensures that appropriate actions are taken to resolve driver problems and concerns.
- Maintains and detailed records of driver interactions, complaints, or comments.
- Takes detailed notes on driver accident calls and forwards to appropriate parties.
- Work with other departments and companies to resolve driver issues.
- Performs other related duties as assigned.