Understanding each customers manufacturing lines, processes, controls architecture as a part of the initial requirement study in assisting the sales
and proposal process.
Holding product demonstrations for customers to showcase value of the product in increasing the efficiency of their lines.
Creating, planning, and tracking the deployment plan. Deploying the Linecraft Product across major manufacturing lines and closely working with the product deployment team in India to validate product deliverables to customers.
Installing software, loggers, running initial sanity checks to ensure everything's up and running.
Pulling data logs and sharing it back with the India team to ensure correctness. Providing the team remote access if required for any kind of support.
Tracking customer issues and bringing in resolutions to ensure customer satisfaction.
Engaging with the customer to help them realize the benefits of the product so it becomes part of their regular routine.
Sustaining business growth and profitability by maximizing value of the Linecraft product suite.
Managing a portfolio of customers to ensure delivery of expected value while using the product.
Translating customer requirements in terms of product features and feeding new feature requirements to the product team to improve the product capabilities .
Looking for expansion opportunities with customers to upgrade & expand onto other lines.
Managing projects end-to-end involving global players in manufacturing.
This role may also involve travelling to various plants located across the North America region (currently serving US, Mexico & Canada).
Being the liaison between domain expertise and software development.
More about you:
You have a Bachelors in any engineering field.
You have at least 2 years of experience working on automation lines for the automotive manufacturing industry and have a good understanding of the processes, controls architecture & programming of these lines.
You are a highly motivated self-starter, eager to make an impact in this space.
You are a great communicator with excellent written and oral communication skills.
You are detail oriented and have a penchant for complex problems.
You have a dynamic, extroverted and energetic personality that helps you build and develop relationships with management level personnel.
You possess the ability to anticipate resistance and are prepared with the right data & knowledge to overcome such resistance.
You are a data driven problem solver. You have a logical problem-solving mind and are able to clearly present your arguments and thoughts in an easy-to-understand manner.
You are willing to travel as required.
You're extra awesome if:
You have experience handling Automotive customers - especially OEM's & Tier 1's.
You have hands on experience with controls programming work for automotive lines (PLC/CNC/Robot)
You are a start-up enthusiast with a penchant for fast paced work environments.