Data analysis, claims experience, leadership experience
PURPOSE OF POSITION:
Briefly summarize the key responsibilities of the position and why this position exists.
Position:
The Logistics Claims Specialist is responsible for gathering potential claims information from the operations teams in an accurate and timely manner. The specialist will review all claims data and leverage cross functional team interaction to investigate and determine if an event should be submitted as a claim. Then keep track of all claims activity, including monitoring each step of each claim and documenting claim closure. This should include capturing data in a way that can be used to improve the claims process. Confirm submittal of claims to vendors and insurance company for reimbursement, track claims aging, documenting corrective actions, close out claims and communicate with the operation such that all related inventory adjustments can be made.
This position is critical to the Logistics department: as an operational department with time sensitive daily executables needed to deliver products to customers, the claims specialist must drive claims to completion in a timely way, to ensure minimal impact to operations and inventory management.
The Logistics Claims Specialist will report to the Claims Manager. This is a highly collaborative role within the Logistics department as well as with multiple Client departments and customers.
DUTIES AND RESPONISIBLITIES
State the major activities and job results for which the position is responsible. • Manage the resolution of claims through collaboration with Carriers, Customer Support, Security, Operations, Accounting and Supply Chain. • Research and obtain supporting documentation. • Make a recommendation on the best course of resolution. • File claims with carriers and ensure all claims are successfully resolved. • Develop excellent working relationships with logistics team, business teams and insurance company. • This position plays a critical role ensuring that the transportation & logistics group meets or exceeds customer needs and business objectives. No task is too big or too small if it supports driving customer satisfaction and business requirements.
PERFORMANCE STANDARDS • Target claims closure within KPI window. • Submit claims with all relevant documentation, accurately and on time.
REQUIRED KNOWLEDGE, EDUCATION AND/OR EXPERIENCE:
List the special skills, technical knowledge, certification, experience or education a person would need to assume this position. • Minimum of 2 years of experience processing transportation and warehouse claims, preferably in a small parcel environment. • Undergraduate Degree in Business, Supply Chain, Logistics, or similar. • Efficient in Microsoft Office suite - excel, outlook, word. • Experience in SAP a plus. • Ability to navigate a claims database.
Necessary Skills / Attributes • Demonstrated analytical, organizational, problem solving and creative thinking skills. • Ability to effectively prioritize workload in a fast paced, frequently changing environment. • Excellent Social and Communications skills (written, verbal). • Must be comfortable working in a multi-cultural business environment. • May have to support operation with after standard work hours and on weekends. • Exhibit composure under pressure. • Strong Math, communication and organizational skills. • Excellent attention to detail. • Ability to interact with all levels of Management including executives.