The Stamford, CT office of a national beverage company is hiring a Customer Service Representative to join their team.
Responsibilities:
Processing customer orders (changes, returns, and invoices), both EDI (or similar systems) and manual
Provide timely and accurate information regarding customer order status and product knowledge requests
Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Enter and update order routing information in a variety of customer and transportation systems including customer portals
Work closely with the credit department to resolve disputed credit items
Provide timely feedback to the company regarding service failures or customer concerns
Reconcile order/shipment activity
Required Qualifications:
BS/BA degree (or equivalent work experience)
Some experience in Customer Service or related field preferred, but not required
Demonstrated analytical and problem-solving skills
Works well under pressure and remains calm in difficult situations
Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment
Ability to multi-task, prioritize, and manage time effectively
Strong planning and organization skills: ability to establish work plans, multi-task, and prioritize simultaneous projects
Thorough and detail oriented
Strong listening, verbal and written communication skills
Advanced experience using Microsoft Windows, Excel and Word