Insight Global is seeking a Customer Service Representative to work onsite five days a week for a large healthcare provider in Anaheim, California. In this role, you'll be handling inbound calls from members, answering questions related to enrollment, booking appointments, and addressing any member complaints. The position primarily involves managing approximately 100 calls per day in a fast-paced environment. Excellent communication and multitasking abilities are essential.
This person should feel comfortable sitting in a call center environment taking multiple calls. You will be speaking with 50+ customers daily helping them complete their requests for appointments, concerns, and membership questions. You will be involved in a call center team supporting multiple health care divisions within Alta Med to direct their members accurately based on the calls request. We ask that you apply for this role if you are passionate about a career the healthcare / wellness member services industry.
Required Skills & Experience:
1-2 years of experience in a member service inbound call center.
Past experience taking in at least 50+ inbound calls daily.
Passion for the Healthcare/Health & Wellness industry.
Good communication skills for providing excellent customer service.
Adaptability and eagerness to learn, with a willingness to work in a fast-paced call center.
Reliable with a typing speed of at least 36 WPM.
High School diploma or equivalent (GED).
Must be willing to work 2nd shift: 11am-9pm and have flexibility to work weekends if need be