We are seeking highly skilled Call Center Customer Service Representative to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.
Essential Job Functions:
Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
Maintains sincere interest in providing stellar customer care
Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction
Exercises independent thinking in meeting customer expectations
Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image
Must Possess the Ability to:
Process information quickly and accurately
Work under time constraints
Understand and apply new concepts
Analyze Information and evaluate results
Effectively deal with complex customers
Create positive customer relationships by defusing angry and upset customers
Demonstrate commitment to learning quickly and effectively applying knowledge
Attention to detail and follow-up
Minimum Requirements:
High School Diploma or equivalent
Minimum 1 year of call center experience
Minimum 1 year of customer service experience
Knowledge of computer (PC) and internet applications
Excellent Telephone etiquette
Excellent communication skills: written, verbal, and interpersonal
Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given
Excellent oral and written skills: Grammar and terminology
Time management skills
Ability to pass a background check and drug screen upon offer of employment
Required Qualifications:
6 months- 1 year of Call Center Experience
Shift Times:
Mon - Fri : 8:00 am - 6:00 pm (MUST have flexibility to work during these hours)
Must attend ALL training assigned days (First 30 days)