Wells Fargo is seeking Loan Servicing Representatives to join a new Titles team within our Auto Operations Group in Arizona. As a Loan Servicing Representative on this team, you will be responsible for working with customers, dealerships, Departments of Motor Vehicles (DMVs), and other third parties to perfect and release titles according to bank policies, procedures, and regulatory requirements.
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In this role, you will:
Review, research, analyze, problem solve, and process moderately complex issues related to titles
Support the Specialty Operations - Titles team by following processes and ensuring service level agreements (SLAs) are met
Regularly adapt to changes in processes and procedures
Receive direction from Loan Servicing supervisors
Use relevant information and independent judgment to determine the root cause of issues related to titles
Ensure compliance with all federal, state, client, and company policies, procedures, and regulations
Communicate with customers, dealerships, DMVs, cross-business units, and other third parties
Provide guidance to less experienced peers
Identify opportunities for improvement within various areas within Loan Servicing and recommend solutions
Sign documents on behalf of Wells Fargo to affirm that the information provided is true
Support other teams within the line of business, assisting with other responsibilities to meet overall business needs
Provide Business Continuity Planning (BCP) for titles teams in other locations
Assist in the development, review, and revision of department policy and procedures
Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
Required Qualifications:
2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Prior experience with auto titles
Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
Experience making outbound calls, demonstrating strong telephone etiquette skills
Experience researching moderately complex issues to determine a course of action
Financial services industry experience
Proven experience providing effective customer service
Ability to accurately document account data and information
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Effective critical thinking and problem-solving skills with a focus on understanding customer requests and providing detailed information
Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
Excellent verbal, written, and interpersonal communication skills
Ability to work in a fast-paced environment with excellent attention to detail and quality standards
Job Expectations:
Willingness to work onsite at location listed
This position offers a hybrid work schedule
Ability to work additional hours as needed
This position is not eligible for Visa sponsorship
Completion of Wells Fargo's notary and affiant training course and achieving a score of 80% or higher
Position Location:
2501 S Price Road - Chandler, Arizona 85286
Posting End Date: 22 Sep 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
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