Consumer, Small & Business Banking (CSBB) provides financial services to consumer banking, consumer lending, and small business customers through over 4,300 retail bank branches and more than 11,000 ATMs in 36 states and the District of Columbia, as well as through 20 customer service centers. CSBB is focused on continuously improving our customer satisfaction, by simplifying our products, pricing and processes and targeted innovation at scale.
The Role
The Consumer, Small & Business Banking Sales Enablement Executive is responsible for training, readiness, enablement & execution, and establishing the incentive compensation design and execution for our small & business banking employees. This role will be responsible for driving holistic segment growth tactics, optimizing the training & readiness strategy in close partnership with our sales executive and through close collaboration with our branch network to ensure seamless integration.
Responsibilities include:
Responsible for day-to-day leadership of the Sales Enablement organization
Drive and activate on growth tactics and initiatives to enhance our suite of client solutions in collaboration with the sales executive
Design, develop, and deliver foundational and continuous training and readiness solutions that allow for elevated customer and employee experience outcomes
Accountable for the design and implementation of our compensation and incentive comp design, administration and performance goals outcomes, met with solutions to enable banker success
The Candidate
This leader must be an exceptional leader and will be recognized for accomplishments related to hiring, retaining, and developing a world-class staff. Successful candidates will be articulate and possess a demonstrated leadership capability and will have strong interpersonal effectiveness. They must have strong understanding of business drivers and processes and be an effective influencer that has credibility with business leaders and able to offer credible challenge as needed. Leadership, relationship management, and credibility will be determining factors in selection.
Required Qualifications:
8+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management experience
Additional Desired Qualifications:
Proven experience in leading a matrix-centric organization
Deep understanding of Small and/or Business Banking, Lending and/or Branch Network
A history of improving training & readiness programs
Compensation design and administration experience
Effective process management across portfolio of initiatives
Leveraging financial and data analysis to drive results
Operational risk management and issue resolution
Ability to achieve results in a high complexity environment
Executive level communications
Posting End Date: 12 Nov 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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