Director, Project Management Office at Accreditation Associati in Deerfield, Illinois

Job Description:

Join Our Mission to Elevate Ambulatory Health Care

At AAAHC, we are more than just a team; we are at the forefront of improving health care quality through accreditation. Our employees are the heartbeat of our mission-based culture, dedicated to applying their diverse skill sets—technical, research, clinical, analytical, and data-driven—to improve health care quality through accreditation. As we celebrate over four decades of excellence, we invite you to become part of our story. Here, your work is not just a job; it’s a journey filled with opportunities to learn, grow, and contribute to a higher purpose. Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care.

What do we offer?

We prioritize our employees’ wellbeing by providing a comprehensive benefits package that includes:

• Health & Wellness: Take advantage of our medical, dental, and vision plans as well as our wellness reimbursement benefit
• Retirement Plan: Invest in your future with our robust 401(k) plan that includes a company contribution and match
• Life & Disability Insurance: Experience peace of mind with company-paid short/long-term disability, life, & AD&D insurance
• Professional Development: Advance your career with ongoing training and educational opportunities
• Employee Assistance Program: Access support services for personal needs
• Work-Life Balance: Enjoy generous paid company holidays and paid time off that increase with tenure

Position Description

Reporting to the President & CEO, the Director, Project Management Office has dual responsibility to develop and direct project management operations to meet organizational goals and oversee Business Intelligence services charged with the management of data assets, ensuring their accuracy, integrity, and availability. They establish and maintain standards to drive effective project management including policies, processes and methods while also leading and managing multiple strategic and organization-wide projects within scope, schedule, budget, and quality expectations.

In collaboration with the Business Intelligence team, the Director, PMO supports the development of the vision and strategic direction for how data is used throughout the organization, and through effective project management ensures the timely development of analytics capabilities to ensure that data insights are effectively integrated into business decisions.

• Develop and direct project management operations to meet organizational goals
  • Set and maintain standards to drive effective project management and define and maintain AAAHC’s project management best practices
  • Develop accurate resource planning estimates to effectively manage personal workload and maximize individual and project team productivity
  • Maintain a solid understanding and discipline in the application of project management protocols; develop resources that facilitate project/task prioritization, resource allocation, and tools for project definition, workflow document, milestones/schedules/timeline management, task tracking, and results assessment, etc. Includes policies, processes and methods
  • Lead effective cross-functional meetings and facilitate communication of project progress and outcomes as appropriate
  • Coordinate, facilitate and motivate the efforts of the individual, team, and other resources associated with project activity
  • Manage change and/or conflict within any project in an effective, timely and appropriate manner
  • Manage diverse projects across and within multiple projects
  • Apply foresight and insight to proactively address risks that may impede timely project progress; propose mitigation strategies
  • Ensure projects are delivered on time and within budget; maintain documentation and metrics for project execution
  • Collaborate cross-functionally to establish and update project plan schedules that represent the appropriate level of detail task interdependency
  • Advise senior management regarding project progress, priorities, resource requirements, risks and other strategic business-level indicators
  • Educate the organization on effective project management techniques
• Lead and manage multiple strategic and organization-wide projects within scope, schedule and budget while meeting or exceeding quality standards; examples include: new handbook launches; product portfolio expansion development and launch; Voice of Customer planning, launch and analysis
• Lead Accreditation Management System change order management (i.e., collaboration with team on prioritization, enhancement definition, system documentation update, UAT planning and execution, and overall launch planning)
• Integrate effective project management into the development and implementation of AAAHC’s Business Intelligence capabilities
• Become an expert and develop a team of enterprise system (e.g., AMS, NetSuite, Absorb, Qualtrics, CRM) Super Users to better understand and document functionality enhancements, assess impact and prioritize change orders, design effective UAT, and update system specifications
• Provide project management oversight to the Business Intelligence team charged with transforming data into insight that can help to improve the value of the business—guide operations, inform and validate business decisions, and increase value for our clients and regulatory partners
• Lead the PMO team; hire, manage, mentor, evaluate, develop, and coach all direct reports to assure cross-department collaboration and synergies Oversee quality and quantity of work performed to optimize alignment with departmental and organizational goals.
• Manage diverse teams through influence vs. direct reporting relationships for collaboration on organization-wide projects and data solutions. Foster collaboration and communication among the project teams and other departments
• Develop and manage department budget

Minimum Qualifications and Job-specific Competencies Required

• Bachelor’s degree in computer science, engineering, or related field or equivalent work experience
• Ability to lead and facilitate multiple activities and resources
• Minimum of 8 years of related work experience with 5 years of professional project management experience including direct supervisory roles
• Display potential to grasp strategic concepts and strategy development skills, along with a high degree of self-direction and autonomy
• Strong interpersonal skills and analytic capabilities; excellent communication, negotiation, problem-solving, and decision-making skills
• Ability to work under pressure and handle multiple priorities
• Hands-on experience with project management tools including project management software such as Asana, Trello, or Jira for project planning, tracking and management
• Professional and effective written and oral communication skills
• Strong technical aptitude and demonstrated ability to grasp a general knowledge of multiple disciplines and technologies
• Highly proficient in desktop tools (i.e., MS Project, Excel, Microsoft 365, Smartsheet)

Preferred Qualifications

• Achievement of relevant Project Management certification strongly preferred including PMP, PgMP, PfMP, PMI-ACF, PMI-FSA, ACP
• Non-profit experience
• Health care experience

Physical Requirements

• Sedentary work: Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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