Housekeeping Manager - New York Hilton Midtown at Hilton Global in New York, New York

Job Description:

The New York Hilton Midtown is looking for a Housekeeping Manager to join our team! It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets, and travel in and around the city.

The ideal candidate for this role will have the following:

• 1 - 2 years previous experience in a Housekeeping Manager's position within a large-sized property
• Hands-on approach to management and training
• Comfortable working PM shifts and flexible scheduling availability
• Previous experience managing in a unionized environment
• OnQ experience

Shift Pattern: PM Shift

Salary Range: $70,000 - $75,000 / annually

What are the benefits of working for Hilton?

It's a fantastic time to join Hilton! Great Place to Work and Fortune namedHiltonthe#1Best Big Companies to work for in 2021! Join our team in this1900+ room property as aHousekeeping Manager! This role is a fantastic next step for anyone looking to grow their career.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel.
• Access to your pay when you need it through DailyPay.
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents.
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Flexible shifts and days off.
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare.
• Mental health resources including free counselling through our Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• 401K plan and company match to help save for your retirement.

What will I be doing?

As a Housekeeping Manager, you would be responsible for directing and organizing activities of the housekeeping department to maximize profits through outstanding customer service.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Train Housekeeping Team Members in proper work procedures and techniques.
• Supervise and monitor work performance of Team Members by conducting room inspections.
• Responsible for scheduling assignments for the team.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs housekeeping staff. Observes performance and encourages improvement. Attend various operational related meetings to obtain and disseminate pertinent information.
• Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and Team Members.
• Manages Housekeeping operations through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.
• Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.
• Provides coaching and counseling of Team Members and conducts performance reviews when needed. Encourages a team spirit amongst staff members with leadership and guidance.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

*This information is a highlight of the major benefits offered. Wages, retirement, and paid time off benefits are specific to your location and position.