Help Desk Support Technician at Kforce Inc in Grand Rapids, Michigan

Job Description:

RESPONSIBILITIES:

A Kforce client located in Grand Rapids, MI is looking to add Help Desk Support Technician to their team to support growth! This is an exciting opportunity to join a growing team in the IT Services and Support industry and have exposure to a wide variety of technical scenarios with different clients.

Summary:
The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. They will troubleshoot and problem solve a range of technical issues from Windows desktop to internet connectivity and offer advice on how to solve them. The Help Desk Support Tech will provide a high level of customer services while working to solve end users requests and updating trouble tickets.

Responsibilities:

• Support experience in: VPN, Windows, Active Directory, Microsoft 365, AzureAD


• Technical support at the network level: TCP/IP, IPConfig, Tracert, WAN and LAN connectivity, routers, firewalls, and security


• Use software and hardware pertinent to the detection and resolution of desktop computers and network problems


• Installing, configuring, and troubleshooting desktop hardware and peripherals


• Microsoft 365 Administration

REQUIREMENTS:

• 2+ years of experience prior IT Support experience in a fast-paced environment supporting a range of different technologies


• 2+ years of support experience for the suite of Microsoft products (Windows, Office, SharePoint, Exchange, OneDrive)


• Microsoft 365 experience


• Ticket/incident resolution: wide breadth of experience supporting end users with their technical issues (computer crashed, connectivity issues, password resets)


• Knowledge of Windows 10 - installing and troubleshooting

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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