Helpdesk Technician at Kforce Inc in Chesterfield, Missouri

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Helpdesk Technician in Chesterfield, MO.

Responsibilities:

• Helpdesk Technician will monitor, respond to & manage ongoing requests received through the IT Helpdesk ticketing system


• Triage incidents reported through Helpdesk interface, email and phone calls


• Create and update tickets with detailed investigation notes & attempted troubleshooting steps


• Search knowledge base articles, system guides and other documentation for root causes & resolutions


• Utilize critical thinking & problem-solving skills to troubleshoot unfamiliar issues


• Troubleshoot issues related, but not limited to operating systems, applications, hardware, printing, user configuration, networking, phone systems


• As a Helpdesk Technician, you will image, deploy & ship hardware


• Provision and modify user accounts in Active Directory, Azure, Adobe, and other applications


• Ensure accurate and timely communication with end users & management


• Assist with installing and configuring Outlook on Android and iPhone mobile devices


• Manage onboarding and offboarding procedures related to technology


• Identify issue trends and commonalities to recommend prevention or self-help resolution opportunities


• Create internal documentation for newly identified, repeatable resolutions


• Provide excellent customer service

REQUIREMENTS:

• At least 2 years of Helpdesk or similar experience


• Basic TCP/IP knowledge and troubleshooting


• Basic Desktop/Laptop hardware knowledge; Installing RAM, swapping Hard Drives, etc.


• Basic Citrix Troubleshooting knowledge


• Familiar with Two Factor Authentication using Azure AD


• Familiar with Active Directory, DNS, DHCP, Group Policy, Print Servers


• Excellent customer service, documentation, and verbal and written communication skills


• Proficient with Windows 7/8/10


• Proficient with Office 2013, Office 365, Microsoft Teams


• Strong desire to learn and problem solve independently


• Positive attitude


• Printer configuration and troubleshooting


• Ability to work in the office 50-100%

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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