Unified Communications Specialist at Total Quality Logistics in Cincinnati, Ohio

Job Description:

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

As a Unified Communications Specialist at TQL, you will be responsible for managing, maintaining, and optimizing our Microsoft Exchange and Microsoft Teams environments. You will ensure that these communication and collaboration tools are functioning efficiently, securely, and in alignment with organizational needs. You will also provide technical support and guidance to end-users, troubleshoot issues, and implement best practices for system management and usage.

What’s in it for you:

• $80,000 - $113,000 base salary, benefits package, and company perks
• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with aggressive and structured career paths
• TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
• Access to the latest emerging technologies
• Reimbursement for continuous education and technical training
• We win wherever we go – Voted a 2019-2023 Computerworld Best Places to Work in IT
  

What you’ll be doing:

• Microsoft Exchange Management
  
  • Administer Microsoft Exchange environments, including Exchange Online and Exchange Server
  • Manage mailboxes, distribution groups and email policies
  • Monitor system performance and ensure high availability and reliability
  • Perform regular backups, updates, and patch management
  • Troubleshoot and resolve email-related issues, including connectivity and synchronization problems
• Microsoft Teams Administration
  
  • Configure and manage Microsoft Teams settings, policies, and features
  • Monitor Teams performance and resolve technical issues
  • Collaborate with other teams to integrate Microsoft Teams with other systems and applications
• Responsible for the overall configuration, maintenance, and troubleshooting of domain services and Active Directory environments to ensure secure and efficient user authentication with correct access control and integration to enterprise systems
• Evaluate and recommend improvements to enhance system performance and user experience
• Implement best practices for security and compliance
• Coordinate with vendors and service providers for support and upgrades
• Provide top-tier support for Exchange and Teams-related issues
• Develop and maintain knowledge base articles and troubleshooting guides
• Participate in and lead projects related to the deployment and upgrade of Exchange and Teams systems
• Work with stakeholders to gather requirements and implement solutions
  

What you need:

• 3+ years’ experience managing Microsoft Exchange and Teams in a corporate environment
• Bachelor’s degree in technology-related field, or equivalent work experience
• Strong understanding of email protocols, security practices, and collaboration tools
• Excellent problem-solving skills and understanding of business impact and criticality of email
• Strong communication skills with the ability to explain technical concepts to non-technical personnel
• Experience with PowerShell scripting and automation is a plus
  

Where you'll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245

Category: Information Technology

PI249791142

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