Work Request Center Coordinator at Clark University in Worcester, Massachusetts

Job Description:

Clark University

Location: Worcester, MA Category: Staff and Administrators Posted On: Mon Sep 16 2024 Job Description:

Basic Function:

Reporting to the Facilities Operations Manager, the Work Request Center Coordinator supports all Facilities Management activities. This position is the initial point of contact for Facilities Management for all general inquiries and responsible for the distribution of incoming work requests to the appropriate area, trade or manager.

Major Responsibilities:

• coordinate & provide coverage of the reception area for Facilities Management
• monitor and respond to phone, radio, electronic and written communication
• dispatch calls to service staff using 2-way radio
• review work requests & create work orders
• coordinate work related to events services
• provide general support services for Facilities Management operations including, but not limited to; key distribution, facility inspections, purchasing, processing financial transactions, creating & distributing reports, data entry, and file management
• Other duties as assigned.

Job Requirements:

• High School diploma or GED
• One year of experience in a customer service environment.
• Experience in higher education and/or facilities operations preferred
• Demonstrated ability to effectively communicate verbally, in writing and electronically.
• Effective interpersonal skills as evidenced in the ability to collaborate with a variety of constituencies. Demonstrated commitment to justice, equity, inclusion & diversity.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Google drives/folders/forms, Adobe Acrobat, Web Editing, and social media applications or any combination of productivity programs applicable to position responsibilities. Demonstrated ability to be detail-oriented and thorough; skilled at anticipating and preventing potential problems and handling a wide variety of tasks with efficiency and accuracy.
• Strong commitment to a quality work product. Demonstrated skill in adapting to and performing work effectively in high-volume, high accountability, confidential environment with multiple and changing priorities.
• Effective organizational, logistical, time management and planning skills with the ability to manage and prioritize multiple tasks/projects simultaneously, prioritize and fulfill the functions of an office in a timely manner.
• Ability to self-motivate and work independently.
• Ability to provide effective leadership and training, and to work effectively and professionally across functions, disciplines, levels, and with diverse groups.

Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

At Clark University, we are dedicated to building a workplace that celebrates diversity and fosters inclusion. We believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, employee development programs, and campus culture. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

PI249789229

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