Business Process Analyst at Harvard University in Cambridge, Massachusetts

Job Description:

Harvard University


Position Title: Business Process Analyst

Req ID: 66898BR

School or Unit: Harvard University Information Technology

Description: Position Description

This is a fully benefited, full-time Harvard University position that has been funded through July 31, 2026. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering services and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Reporting to the Director for Administrative Systems Consulting, the Business Process Analyst will be responsible for gathering and analyzing data, mapping out current workflows, and identifying opportunities for enhancement. This role will support Administrative Technology Services led projects and initiatives serving constituents in the Faculty of Arts and Sciences with diverse teams and stakeholders.

The Business Process Analyst is expected to work closely with the user community, fellow team members, technical partners, and vendors to evaluate and optimize business processes to improve efficiency and effectiveness.

Principal Responsibilities:

• Collaborate with stakeholders to analyze existing business processes to identify inefficiencies, bottlenecks, and redundancies.
• Document current and future state processes and develop detailed process maps including flowcharts, process models, and detailed procedures.
• Conduct gap analysis and identify feasible alternative solutions including business process re-design that meet defined business objectives.
• Identify change management requirements, assist in the development of training materials and end user communications.
• Develop and present findings at user group and stakeholder meetings. Plan and facilitate necessary user group meetings.
• Work;
  • with cross-functional teams to develop optimized processes with the business needs in mind.
  • at an expert level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment

Basic Qualifications

• Minimum of five years' post-secondary education or relevant work experience

Additional Qualifications and Skills

Additional Requirements:

• 3+ years of experience in business analysis and/or software development

Additional Qualifications:

The following qualifications are strongly preferred:

• Ability to;
  • understand complex processes and their interdependencies.
  • create clear and concise documentation, presentations, and reports.
• Strong written and verbal communication skills.
• Excellent relationship building skills, especially customer service skills and service mindset approach.
• Experience;
  • conducting interviews, focus groups, and workshops with various stakeholders.
  • with process improvement methodologies (e.g. Lean, Six Sigma) and experience with process mapping tools (e.g. Visio, Lucidchart, etc..).
  • with enterprise CRM tools such as Salesforce or Maxient.
  • with working as a member of Agile teams i.e. Scrum, Kanban in a collaborative environment
• Knowledge of Microsoft Office Suite. Proven ability to quickly assimilate to new technology and/or applications required.
• Familiarity with Atlassian tools (JIRA, Confluence) is a plus.
• Bachelor's degree or equivalent required, preferably with coursework in information systems or information technology Strong problem solving, organizational, analytical, data analysis, interpersonal, and facilitation skills.

Working Conditions

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

• Work is performed in an office setting

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening.
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 180-day orientation and review period.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Accessibility:

Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.

About Us

More about HUIT:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.



HUIT's core values are:

• User-focused
• Collaborative
• Innovative
• Open

IT Academy (designed for IT Staff):

HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

LinkedIn Recruiter Tag (for internal use only)

#LI-BT1

Department Office Location: USA - MA - Cambridge

Job Code: I0858P IT Business Analysis Prfss IV

Job Function: Information Technology

Work Format: Hybrid (partially on-site, partially remote)

Sub Unit: ------------

Salary Grade: 058

Department: Administrative Technology Services


Union: 00 - Non Union, Exempt or Temporary

Time Status: Full-time

Pre-Employment Screening: Identity


Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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