Ophthalmic Service Manager at Ametek, Inc. in Keene, New Hampshire

Job Description:

AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with 2021 sales of approximately $5.5 billion.

AMETEK has 18,500 colleagues at more than 150 operating locations and a global network of sales, service, and support locations in 30 countries around the world.

Our Mission is to solve our customers' most complex challenges with differentiated technology solutions.

Our Strategy is embodied in the AMETEK Growth Model, which integrates the four growth strategies of Operational Excellence, New Product Development, Global and Market Expansion, and Strategic Acquisitions with a focus on cash flow generation and disciplined capital deployment. By executing the AMETEK Growth Model, we seek to generate shareholder value by doubling earnings per share throughout each business cycle.

AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets:

• 
  Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test, and measurement instrumentation for the energy, aerospace, power, research, medical, and industrial markets.

• 
  Electromechanical - a differentiated supplier of automation and precision motion control solutions, as well as highly engineered electrical interconnects, specialty metals, and thermal management systems.

STERLING Ultra Precision is the world's largest manufacturer of ultra-precision ophthalmic lathes for the production of contact lenses and Intraocular Lenses (IOLs). Our route to providing world-class lathe technology is the Sterling-Precitech partnership which began in 1991. This collaboration resulted in the introduction of the Optoform® series and Nanoform® series, the first line of CNC lathes to the contact lens and intraocular lens industries. Today, the Optoform brand is the industry standard and is used by every leading manufacturer of contact lenses and IOLs. Ametek Precitech Inc. manufactures the world's most advanced ultra-precision machining centers used in electro-optics and precision mechanical component manufacturing for defense, aerospace, consumer optics, and many other industries.

The Service Manager for the Ophthalmic business is a key member responsible for driving the Ophthalmic services and liaising between the customer and the company for technical service issues. General duties include ophthalmic lathe installation and training, and troubleshooting of electromechanical, electronic, and software problems both at the customer site and remotely via telephone and email. Additionally, this role will include supervisory duties of other service personnel, with the ability to work effectively and efficiently under scrutiny of the customer's demanding production schedule.

Primary Responsibilities:

• Perform Optoform machine installations at customer's location in a professional manner

• Conduct machine operation and maintenance training at customer's location, Sterling or Precitech factory

• Coordinate and lead customer factory acceptance testing of Optoform machines

• Cut contact lens and intraocular lens samples for customer evaluation of machine capability and performance

• Provide information to Admin for generating spare parts and service quotations, and enter information accurately and timely into CRM system

• Provide excellent technical service to customers via telephone and email communication

• Prepare service documents, instructions, photos, drawings, etc. to aid customer in troubleshooting

• Assist in continuous refinement of operator manuals and other machine documentation for customers' ease of use

• Provide timely and detailed customer service reports, and enter into CRM system

• Receive and ship demo machines destined for trade show exhibition or customer location

• Support trade show exhibitions with occasional travel and machine operation at the exhibition site

• Travel greater than 70% is required and includes domestic and international destinations.

• Other duties as appropriately delegated by the supervisor

Essential Knowledge and Skills:

• Proficient in troubleshooting electromechanical, electronic, and machine operation issues

• Possesses logical reasoning and deductive problem-solving abilities

• Good working knowledge of electromechanical systems including power electronics, precision motion control mechanics, personal computers, networking and customers' applications

• Familiarity with industrial hydraulic and pneumatic systems

• Proficient understanding of electronic schematics and mechanical drawings

• Good written and verbal communication skills to foster efficient problem-solving with the customer and internal discussions with the engineering and service team

• Superior customer relation skills and a personable approach

• Detail-oriented with strong problem-solving and analytical skills

• Strong organization skills to efficiently plan and coordinate multiple customer service visits, equipment logistics, and work scope within compressed time schedules

Qualifications:

Bachelors (BS) degree in a technical discipline desired or an Associate/Technical Degree with a minimum of 5 years of field service experience is required.

Prior machinery service experience is a plus.

Valid driver's license and Passport.

Physical Demands:

The employee is required to travel a minimum of 70% of their time including travel to other destinations.

Occasionally lift and/or move up to 50 pounds.

Specific vision abilities include close vision and depth perception.

Compensation

Salary Minimum: Market

Salary Maximum: Market

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Bellows Falls
Nearest Secondary Market: Keene