Job Description:
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
The Drug Product Division - North America (DPD-NA) is one of the five divisions that make up the Pharma Services Group (PSG). We are made up of approximately 4400 colleagues across six sites who specialize in taking sterile injectable and oral solid dose drug products from development to commercialization.
This position would require the candidate to work Monday-Friday, 8a-5p at 2110 East Galbraith Road, Cincinnati, OH.
What Will You Do?
Develops and leads strategic business relationships with commercial and development clients. Understands client needs and improves client service. Aligns solutions to client requirements and generates business growth through identifying and developing opportunities. Serves as a partner to resolve critical issues and make day-to-day decisions.
Essential Functions:
- Develops and manages the strategic business relationship with existing and new clients. Understands the client's organization and business needs, and driving action based on the company site and network priorities.
- Builds client relationships, partnerships, and identifying growth opportunities with existing clients.
- Facilitates the execution of the portfolio management strategy for a program of clients.
- Drives contract compliance; generates and negotiates new contracts and updates to existing contracts with input from the Business Development Executives, and site leadership.
- Manages site and operations (S&OP) processes; uses business intelligence and client input to drive long-term demand and capacity scenario planning. Assists in development of annual revenue budget.
- Drives growth and business expansion through new business pricing strategy development and review, customer and site portfolio reviews, use of Sales Business Intelligence (SBI) data, and collaborating with the Business Analysts, Quotes, and Sales team.
- Leads pricing and product profitability through annual pricing updates, identifying sources of leakage, management of services and contract negotiations.
- Establishes and leads strategic-level client meetings.
- Provides business input to project team members.
- Supports engagement with the Customer Allegiance Survey (CAS) processes through follow-up on detractors and management of critical customer concerns.
- Coordinate with internal teams to efficiently resolve significant client issues, protecting company and client interests and image. (i.e. batch production issues and quality investigations).
Education
- Bachelor's in science, business or related field required, with equivalent experience also accepted.
- Master's degree in business or science, preferred
Experience:
- 5+ years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities.
Knowledge, Skills and Abilities
- Some understanding of project management principles is required.
- Knowledge of GMP and pharmaceutical industry is strongly preferred.
- Able to influence others to reach agreements and adopt a course of action.
- Outstanding communication skills; capable of maintaining optimistic communication with clients and internal customers, while leading challenging situations.
- Able to serve as the client advocate, while balancing the company's priorities.
- Able to identify market opportunities for new and existing clients/products.
- Experience with budgeting and forecasting is required.
- Highly skilled at conflict resolution and negotiation.
Physical Requirements:
The position requires basic physical skills to move around the office, including standing, walking, and bending. It also involves handling light to medium weights, using hands and fingers for typing, and having good vision for keyboard and computer use. Sitting, reaching, talking, and hearing are also required.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Join our mission to improve the world by helping customers make it healthier, cleaner, and safer. Hear from our colleagues about 5 reasons to work with us. We are a team of 100,000+ colleagues who share values like Integrity, Intensity, Innovation, and Involvement. Together, we accelerate research, solve scientific challenges, drive innovation, and support patients. Start your story at Thermo Fisher Scientific, where diverse experiences and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We offer reasonable accommodation for individuals with disabilities during the job application process, interviews, and while performing essential job functions. Contact us to request accommodation.
Accessibility/Disability Access
Thermo Fisher Scientific provides accessibility services for job seekers with disabilities. This includes assistance for hearing, vision, mobility, or cognitive impairments. If you need an accommodation to apply for our jobs, please call us at 1-855-471-2255*. Provide your contact information and details about your required accommodation.
- We have a dedicated telephone line for job seekers with disabilities who need assistance or accommodation during the application process. We cannot respond to messages left for other reasons.
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