Supervisor, Unit Support at Wellstar Health Systems in Hiram, Georgia

Job Description:

Facility: Paulding Hospital



Job Summary:


The Supervisor is a leader that is responsible to coordinate the activities of the Central Transport Service department to ensure the safe and timely transport of patients and equipment at the hospital. The Supervisor participates in patient transportation, facilitates staff orientation and development, provides feedback to the Director of Operations regarding staff performance and provides leadership to the entire team. In addition, the Supervisor collaborates with the Director to meet strategic departmental and system goals.


Core Responsibilities and Essential Functions:


-Manages day-to-day operation of department to meet compliance with Wellstar standards including safety, policy and procedures.
- Knowledge to train others in procedures and policies.
- Completes daily rounds with user departments to increase customer satisfaction and monitor work performance. Completes service recovery as needed to ensure patient and customer satisfaction. Provide exceptional customer service to all clientele; train, hire and supervise; schedule and staff, while maintaining an excellent relationship with all parties involved.
- Prepares employee performance evaluations and competencies for approval and reviews with employees before required deadlines. Plans, directs, and controls the work of transporters and dispatchers to ensure the safe, courteous, timely processing of all requests for movement of patients and non-patient items on any shift as assigned. Assists in transporting and dispatching as needed. Effectively handles managerial situations including planning, control, problem solving, and communication. Uses good judgment in the decision-making process. Understands and follows hospital and departmental policies and procedures always.
- Maintains employee time sheets and PTO Requests to ensure appropriate staffing is available. Minimizes errors, maximizes productivity, and maintains high quality by checking and monitoring data, staffing, and work in the department
- Develops and maintains systems for organizing work and information. Actively explores ways to improve quality of input and output of work.


Required Minimum Education:


Associate's Degree Preferred


Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.


Basic Life Support or BLS - Instructor


Additional License(s) and Certification(s):


Required Minimum Experience:


Minimum 2 years supervisory experience in related field Required


Required Minimum Skills:


Proficient in Microsoft Office (specifically, proficiency in Excel spreadsheets).
Experience with departmental software solutions, Good communication skills.
Strong leadership skills.
Analytical/Critical thinking skills.
Excellent customer service skills