Senior Route Sales & Service Technician at CertaSite, LLC in Davenport, Iowa

Job Description:

ROLE OVERVIEW

We are seeking a highly skilled and experienced fire and life safety technician to become a Senior Technician. As a Senior Technician you will help mentor, train and grow CertaSite talent. You will be expected to provide knowledge and train on how to successfully perform inspections, installation, testing, service and repairs of fire extinguishers, exit/emergency lights, kitchen hood suppression systems and related components. This includes confirming compliance with applicable life-safety and fire-safety requirements as mandated by standards, codes, manufacturers requirements, federal, state and local ordinances, customer requirements, and the expectations and requirements of the company. This is a fast-paced and demanding role with high visibility within the company. This role reports to the service manager.

WHAT YOU WILL BE DOING

• Perform inspection, testing, service, and repairs as required for fire extinguishers, exit/emergency lights, and pre-engineered suppression systems, such as six-year maintenance, hydrotest, recharge, battery replacement, bulb replacement and other services and repairs as mandated by Standards and codes, manufacturers requirements, federal,?state?and local ordinances, and procedures, customer requirements, and expectations and requirements of company
• Provide support and guidance to new and training members of the team
• Ensure all work is performed to the highest level of quality and accuracy
• Collaborate with other members of the team to ensure training and development of other technicians are being met in a timely and effective manner as set forth by the development plan
• Record and document all inspections, repairs, discrepancies, and recommendations either electronically or manually
• Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
• Maintain vehicle in clean and orderly fashion. Keep vehicle stocked with parts, equipment, and supplies, necessary to perform the job
• Maintain equipment and tools necessary to safely perform job
• Evaluate customer site for additional equipment and services that customer may require
• Work in compliance with the Company's safety program
• Perform on-site and/or off-site (phone) emergency troubleshooting
• Separate certification requirements may be necessary based upon the jurisdiction
• Discuss deficiencies noted with customer, explaining the problem and its resolution
• There may be situations which require work on nights, weekends, and/or holidays. For some locations, these demands will be more frequent or required than others. Discuss this with your manager
• Must be comfortable with heights, working on ladders or lifts, or in confined spaces

QUALIFICATIONS

• Must be identified as a high-level Route Sales & Service Technician
• NICET I or higher or state certifications where required
• Expert knowledge of NAFPA standards and practices
• Ability to guide and coach others
• Strong problem solving and analytical skills
• Ability to manage and prioritize multiple tasks and projects effectively
• Must possess the ability to calculate basic math including fractions, decimals and percentages
• Must possess the knowledge and ability to understand and operate basic computer functions, operating systems and software applications such as Windows, Word, Apple IOS, Android and Outlook. In addition, required to learn and use industry specific devices and software
• Must currently have a valid U.S. driver's license

IDEAL QUALITIES

• 3+ years of experience in the fire and life safety industry
• Acute attention to detail
• Strong mechanical and technical aptitude
• Highly organized and detail-oriented
• Problem-solving skills
• Excellent verbal and written communication and interpersonal skills
• Ability to lead and train others effectively while providing constructive feedback

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Overtime may be required, and the number of hours may vary based on work location
• May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust
• Occasionally asked to travel overnight to a customer location
• Must be able to successfully lift up to 50 pounds occasionally
• Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring
• Frequent ladder climbing and checking, pulling wire, etc
• Walking, stooping, bending, crouching, kneeling, and raising hands overhead
• Driving is required and the amount of time driving may vary
• Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards

COMPANY PERKS

• Work at a mission-driven company, focused on people
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Education reimbursement program
• Continued growth and expansion into new markets and products and services

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To provide a meaningful impact to as many lives as possible.

Our Vision: To be the most dependable and simplified life safety solution on the planet.

Our Values:

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that's just the beginning.
• Innovative – We believe there is always a better way. We don't stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Overtime may be required, and the number of hours may vary based on work location. May be exposed to all kinds of work environments. Varying work environments from hot to cold temperatures and exposure to dust. Occasionally asked to travel overnight to a customer location. Must be able to successfully lift up to 50 pounds occasionally. Frequent lifting and carrying of toolboxes, equipment, parts, tools, equipment, cabling, and/or wiring. Frequent ladder climbing and checking, pulling wire, etc. Walking, stooping, bending, crouching, kneeling, and raising hands overhead. Driving is required and the amount of time driving may vary. Required to wear Personal Protective Equipment (PPE) for this position in accordance with safety standards

Equal Employment Opportunity/M/F/disability/protected veteran status

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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