Patient Relations Assistant/UKHC at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	Patient Relations Assistant/UKHC
Requisition Number	RE47233
Working Title	Patient Relations Assistant - KCH DanceBlue Pediatric Hematology Oncology Clinic
Department Name	M4000:Pediatrics Clinic
Work Location	Lexington, KY
Grade Level	06
Salary Range	$16.20-24.82/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	HS
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	3.5 yrs
Required License/Registration/Certification	None
Physical Requirements	The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.
Shift	Monday – Friday, Day Shift; 7:30 am – 5:00 pm (40 hrs/wk)
Job Summary	The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.
Skills / Knowledge / Abilities	The ideal candidate will have customer service experience and be able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	3.5 years of experience required
Deadline to Apply	09/23/2024
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate your years of paid employment experience working in customer service.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Please indicate your years of experience working in a medical office or clinic setting.
   • None
   • More than 0, less than 1 year
   • More than 1 year, less than 2 years
   • More than 2 years, less than 3 years
   • More than 3 years
3. * Do you have experience working with children with chronic illness?
   • Yes
   • No
4. * Please indicate your years of paid, full-time employment experience in patient registration.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
5. * Where did you first see this position advertised?
   • UK Jobs Website
   • Employee Referral
   • Print Advertisement
   • Job Fair
   • InsideHigherEd.com
   • HigherEdJobs.com
   • Diverse Issues in Higher Education
   • Oneclick.jobtarget.com
   • Indeed.com
   • Other On-line/Media Advertisement
   • A Colleague, Friend, and/or Family member
   • None of the above

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

PI249846996

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