Now Hiring: Customer Support and Fleet Uptime Manager in Dubuque, Iowa
Truck Country, one of the largest Freightliner dealerships, in the US, has an opening for Customer Support and Fleet Uptime Manager at our office in Dubuque, IA.
The Customer Support and Fleet Uptime Manager will support the functions within the Fleet Uptime group to help provide our fleet customers additional support to move their downed trucks through the repair process by providing the external support needed to the repairing facilities.
Benefits include:
Paid Time Off----80 Hours in the first year!
Medical, Dental, Vision, Short- and Long-Term Disability Insurance
401K with Employer match
$50,000 company paid Life Insurance Policy
Friendly work environment
Salary position with pay commensurate with experience
Potential leadership collaborating with key customers
Potential to lead meetings and site visits
Key responsibilities include:
Support Fleet customers to get their equipment back on the road when they breakdown
Phone calls to locate parts, track and communicate action plans
Potential leadership collaborating with key customers
Potential to lead meetings and site visits
Some after-hours/weekend support may be needed to support customers' needs
Other duties, as assigned
Job requirements include:
Technical/heavy duty truck mechanical experience is not required, but would be beneficial
Excellent customer service skills
Ability to think logically, problem-solve, and prioritize tasks
High level of organization and attention to detail
Ability to work individually as well as part of a team
Computer Skills-Microsoft Outlook, Word, and Excel
Ability to manage confidential information professionally