The NGHS Quest for Excellence, our vision for creating exceptional patient experiences, is driven by our Quest Management System (QMS). It is based on the Toyota Production System, lean, organizational development and other related improvement methods. The Senior Quest Coach (SQC) is a leader who manages the design, development, delivery and evaluation of improvement work. Primary responsibilities include facilitating interdisciplinary customer teams, being a role model of Quest principles, management system coaching, education, people development, and functions as a champion for the NGHS Quest for Excellence. The SQC utilizes continuous improvement methodologies, business management skills, and leadership/organizational development philosophies to advance the system's cultural transformation and Quest Management System at all levels.
Minimum Job Qualifications
Licensure or other certifications: Lean Bronze or Lean Six Sigma Greenbelt or other Lean certification
Educational Requirements: One of the following: Bachelor degree in engineering, Healthcare, business, communication, organizational development or other relevant programs. OR 5 years equivalent experience leading continuous improvement work in manufacturing/service or healthcare industry OR Lean, Lean Sigma, Change Management, Coaching or Project Management Certification.
Minimum Experience: 5 years' experience leading/facilitating lean transformation activities, strategic, multi-disciplinary, Value stream improvement projects and A3 thinking/problem solving.
Other:
Preferred Job Qualifications
Preferred Licensure or other certifications: Lean Six Sigma Black Belt or Master Black Belt, ICF Coaching Certification, Project Management Professional, or Change Management Certification, EQi Certified trainer
Preferred Educational Requirements: Master degree in Healthcare, Lean, Organizational Development, Strategy or other equivalent program
Preferred Experience: 10 years leading and facilitating lean transformation activities, coaching leaders, strategic planning and deployment, and A3 thinking ?
Other:
Job Specific and Unique Knowledge, Skills and Abilities
Quest Management System leadership and management
Coaching, talent management, influencing and supervision of others (as assigned)
Analytical skills; demonstrating the ability to collect, analyze/interpret and present financial, operational, and quality & safety data
Change Management; Strong interpersonal and relationship building skills with internal team members, leaders, consultants, and executives
Strong communication and presentation skills across all levels of the organization
Ability to empathize with, interpret and validate voice of the customer
Emotional intelligence and a growth mindset towards professional development
Essential Tasks and Responsibilities
Quest Management System. Acts as a role model for behavior aligned with Quest Principles. Facilitates cross-functional improvement work with operational leaders (as assigned) resulting in measurable improvement in customer-driven metrics as compared to baseline. Partners with organization, community partners, and consultants to achieve QMS objectives. Provides training of continuous improvement methodologies and organizational development in alignment with Quest principles.
Coaching of Others. Removes barriers to work assignments, sets priorities, and directs the day-to-day operations of assigned members. In partnership with reporting manager, uses development plans, coaching, and counseling. Gives timely, specific feedback (both positive and corrective). Conducts Go & See activities/improvement rounds to coach/mentor employees and partners on the use of the Quest Management System.
Data Analysis and application. Works closely with key stakeholders and leaders to prioritize business and information needs. Identifies, analyzes, and interprets trends in complex data sets using statistical and graphical techniques. Supports work with defined problem statements/targets that outline what needs to measurably improve (SMART goals).
Change Management. Acts as a positive change agent. Aligns key stakeholders to optimize their engagement and involvement. Shows initiative in supporting Quest Learning Institute opportunities. Engages in PDCA and A3 Thinking around QMS standards, systems, and the removal of barriers. Participates in Quest learning opportunities and PDCA processes to improve department practices.
Public speaking and strategic communication. Develops and implements effective communication plans for assigned activities. Provides coaching and support to other OPEX team members. Executes appropriate and varied methods of communication to reach target audience. Support study trips (external) and site visit (visiting group) objectives as assigned. Provides professional, engaging, and articulate presentations to target audiences.
Physical Demands
Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
Weight Carried: Up to 20 lbs, Occasionally 0-30% of time