Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. This position will provide an opportunity to join a successful, rapidly-growing software company that is backed by some of the most reputable private equity firms in the world such as Advent, LGP, and Genstar. An ideal candidate will bring the skills and aptitude necessary to manage the increasing complexity of the company's global operations driven by the company's continued expansion. Success in this role will provide opportunities for increased levels of responsibility within the company.
Job Summary
The Director of Professional Services contributes to and executes the strategic vision leading service delivery for Prometheus Group's Professional Services Organization. Reporting to the Vice President of Professional Services, the leader is responsible for developing strategies and operations to deliver best-in-class services (i.e., consulting, implementation, and support) to help customers evolve their EAM strategies. The Director of Professional Services works to build and scale a services business, in a dynamic, values-led organization to enable customer and company success.
Responsibilities
Ensure the Professional Services team exceeds expectations in completing projects successfully while meeting revenue targets and delivering business outcomes with a high level of customer satisfaction.
Work with the VP of Professional Services to help establish and manage goals and responsibilities for services team.
Share hands-on technical preparation and presentation work for key accounts helping sell on the value of what Prometheus Group Professional Services has to offer.
Ensure the Professional Services team exceeds corporate expectations in achieving billable utilization targets as well as core knowledge, communication, and execution.
Define and maintain a high bar for team member expectations and enable the team to achieve it.
Monitor performance of team members and provide timely feedback and development assistance.
Manage resource assignments and staffing levels, including recruitment as needed.
Identify and implement improvements to the processes and tools used as a seasoned with experience leading teams of project managers and consultants in support of external customers.
Provide leadership and guidance to coach, motivate and lead services team members to their optimum performance levels and career development.
Remain knowledgeable and up to date on Prometheus Group product releases.
Requirements
Bachelor's Degree
Extensive experience in professional services or consulting roles, preferably within the enterprise software or technology industry
Working knowledge of maintenance practices highly preferred
5+ years' experience working with ERP, EAM, and CMMS solutions required
Proven track record of managing revenue targets for PS services.
Strategic thinking and the ability to align professional services initiatives with overall company goals.
Top-notch leadership and people management skills, inspiring and motivating teams to deliver exceptional results.
Benefits Overview
We offer an attractive benefits program to meet the diverse needs of our teammates:
Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
HSA & FSA plan options
Retirement Savings with Generous Company Match & Immediate Vesting
Gym membership to O2 Fitness
Casual dress attire
Half-Day Fridays
Generous Paid Time Off
Company Outings, Trips & Activities
Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.