Manage the entire implementation lifecycle of restaurant payment systems, ensuring alignment with business goals and timelines.
Develop a strategic product vision for the payment system that aligns with the restaurant's operational objectives and customer experience goals.
Create and maintain a product roadmap with clear milestones.
Collaborate with stakeholders to gather detailed business and operational requirements.
Prioritize features and functionality based on business impact, creating and managing a dynamic product backlog.
Develop detailed user stories with clear acceptance criteria to ensure the development team builds features that meet both technical and business needs.
Oversee the configuration and customization of the payment system, ensuring it meets the unique needs of restaurant operations (e.g., integration with POS, currency support).
Ensure the payment system is compliant with industry regulations such as PCI and supports a range of payment options.
Serve as the primary point of contact between the development team and stakeholders, ensuring clear communication of project status, feature updates, and changes.
Regularly provide updates to key stakeholders on project progress, feature implementation, and prioritization changes.
Collaborate with vendors to address system challenges and implement necessary updates or improvements.
Manage integrations with external systems such as loyalty programs, POS, and ERP to ensure seamless functionality.
Ensure that the payment system operates smoothly, meeting the expected performance metrics and functional requirements.
Ensure the payment system adheres to industry regulations such as PCI-DSS and local financial and data privacy laws.
Track performance metrics such as transaction speed, success rates, and downtime, and work to optimize the system's efficiency and user experience.
Skills & Competencies
Strong knowledge of payment processing systems, including credit/debit card transactions, mobile payments, contactless payments, and digital wallets.
Familiarity with Oracle Simphony POS integration and restaurant-specific payment solutions.
Experience integrating payment systems with Oracle ERP, Oracle Simphony POS, and other related systems (e.g., accounting, loyalty programs, supply chain management).
Experience integrating with Elavon and Fiserv.
In-depth understanding of PCI-DSS compliance, as well as data security and privacy regulations related to payment systems.
Ability to gather and analyze business requirements from stakeholders and translate them into detailed technical specifications and user stories.
Ability to communicate clearly and effectively with both technical and non-technical stakeholders, ensuring expectations are managed and updates are provided.
Experience is creating a clear product vision and aligning payment system development with overall business strategy and customer needs.