This is a hybrid position requiring in-office presence in out office located in downtown Chicago on Tuesdays and Wednesdays of each week.
JOB SUMMARY
In collaboration with the American Osteopathic Association's Certifying Board Services (CBS) Leadership Team, the new Manager, Certification Operations and Projects is responsible for managing the day-to-day operations and activities of AOA member boards and their respective certification products, services and experiences. This role involves evaluating, codifying, and improving the candidate and diplomate experiences. Additionally, the Manager will facilitate and collaborate with the CBS Leadership Team on select strategic projects, and in specific instances, lead the deployment and
optimization of enduring programs under CBS purview.
ESSENTIAL FUNCTIONS
In collaboration with CBS Leadership, the Manager, CBS Operations and Projects will:
Operations Management:
Manage and streamline daily operations of all CBS activities.
Develop, implement, and periodically evaluate all CBS operational policies and procedures to continuously support and enhance efficiency and effectiveness.
Develop, deploy, and periodically evaluate proactive and pre-emptive mitigation strategies to protect operations and maintain and optimize the candidate/diplomate experience.
Ensure compliance with 3rd-party certification accreditation standards (e.g., National Commission for Certifying Agencies (NCCA), ISO/IEC: 17024, etc.), certification/credentialing industry best practices, and regulatory requirements, when applicable and appropriate.
Program Management:
Oversee the planning, implementation, and administration of CBS and relevant board certification programs' policies and procedures, such as longitudinal assessment (LA):
Serve as the primary program manager for the AOA's LA program, including managing vendor communications and deliverables, coordinating staff and volunteer SME activities, monitoring and managing LA development activities from conceptualization through to administration and evaluation, and assists, as needed, with diplomate troubleshooting, platform issues and resolutions, and data retrieval, analysis, storage, and technical reporting.
Ensure all CBS projects and programs are delivered on time, within scope, within budget, and in accordance with any/all delineated key performance indicators, as applicable and appropriate.
Monitor and evaluate the effectiveness, efficiency, and quality of all CBS projects, programs, and activities on an ongoing basis.
Candidate/Diplomate/Stakeholder Experience:
Consider, design, and propose scalable and sustainable solutions to any operational issues, gaps, limitations, or concerns that can enhance the candidate/diplomate/stakeholder experience.
Foster and facilitate strong relationships with external vendors and stakeholder organizations as required.
Quality Management:
Develop, implement, and periodically evaluate CBS quality measures to ensure the integrity, validity, and reliability of all certification processes.
Conduct regular audits and assessments to identify areas for improvement.
Lead continuous improvement initiatives to enhance program quality and candidate, diplomate, and stakeholder satisfaction.
Teamwork:
Provide training and development opportunities for CBS team members in quality, program, and project management.
Foster a collaborative and positive work environment.
Data Management, Analytics, and Reporting:
Prepare and present regular reports on operational performance and key metrics.
Utilize data insights to inform strategic decision-making.
OTHER RESPONSIBILITIES
This position may be asked to assist other departments with comparable responsibilities as they align with CBS, and/or reinforce and enhance CBS functions in the context of effectiveness, efficiency, and quality.
MINIMUM QUALIFICATIONS OR EXPERIENCE:
Education: A bachelor's degree in Health Care Administration, Business Administration, or a related field, or ability to demonstrate equivalent related experience is required.
Experience: Minimum of 3 - 5 years of experience in operations management, preferably in health care, certification, professional member associations, or physician board certification settings.
SPECIAL SKILLS/EQUIPMENT
The ideal candidate demonstrates:
Strong organizational and critical thinking skills
Excellent communication and people skills
Proficiency in data analytics/visualization and project management software such as MS Power BI, Tableau, MS Project, Monday.com
Ability to work independently and as part of a team
Knowledge/familiarity of professional member associations (particularly those in health care, and/or physician board certifications)
3rd-party certification accreditation standards is a plus.
PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT
PHYSICAL
Physical demands include the ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.
MENTAL
Work is performed in a dynamic environment. Incumbent is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders.
ENVIRONMENT
Work is performed in an office environment or other approved location.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
American Osteopathic Association is unable to sponsor work visas at this time.