Student Technology Specialist at University of Kentucky in Lexington, Kentucky
Posted in Other 1 day ago.
Job Description:
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details Posting Details
| Job Title | Student Technology Specialist |
|---|---|
| Requisition Number | DU11560 |
| Department Name | 3L700:ITS Customer Spt & Student Enablement |
| Work Location | Lexington, KY |
| Salary Range | $12.00 per hour |
| Type of Position | Student |
| Position Time Status | Part-Time |
| Required Education | Candidates must be enrolled at UK full-time for the Fall 2024 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS. |
| Required Related Experience | Coursework or other experience relating to computer science, engineering, mass communications and/or customer service Experience with some of the following operating systems; Windows, MacOS, iOS, iPadOS, and Android |
| Required License/Registration/Certification | none |
| Physical Requirements | Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day |
| Shift | We are currently hiring for the Fall 2024 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week. |
| Job Summary | Student Technology Specialists assists with accessing Eduroam, downloading and installing software, supporting Smart Campus Initiatives, troubleshooting technical issues students have while on campus, recording interactions in ServiceNow ticketing system and general computer support and maintenance. |
| Skills / Knowledge / Abilities | Excellent verbal communication skills required Must have proficient or advanced computer and keyboarding skills Ability to work alone, as well as with a team is essential Must be independent and dependable Strong interpersonal skills required Ability to effectively explain technical concepts into non-technical language |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Must be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferred |
| Deadline to Apply | 09/30/2024 |
| Our University Community |
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Describe your definition of customer service.
(Open Ended Question)
- * Please describe a situation in which you dealt with a difficult customer and how you successfully resolved the issue.
(Open Ended Question)
- * Please provide a brief synopsis of your troubleshooting skills and methodology.
(Open Ended Question)
- * What is your student classification?
- Freshman
- Sophomore
- Junior
- Senior
- Graduate Student
- Bachelor's completed
- * Please list the hours, days, and shifts you are available to work.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Academic Transcript
- Specific Request 1
- Specific Request 2
PI249853353
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