Our financial services client is looking for a Senior Commercial Collection Manager with collection agency experience.
This is an excellent growth opportunity providing good work/life balance for a motivated b2b collection manager. Competitive base salary plus bonus plan. Medical benefits. Good technology, stable and well capitalized company.
The Senior Collections Manager is responsible for achieving collection goals, competitive rankings, collector activity and performance, assisting with the execution of client implementations, analysis of client performance, process enhancements, compliance and other duties assigned.
Responsibilities of Collection Manager include:
Coach collectors regarding collections policies and procedures.
Assist collectors with difficult calls.
Ensure compliance with government regulations and company policies.
Monitor performance metrics.
Provide leadership in quality and process improvement initiatives.
Assist in hiring and training.
Requirements:
Minimum 5 years recent experience managing at a commercial collection agency. Must have b2b collections experience.
Hands-on with ability to mentor new hires and existing collections staff.
Strong on collection strategy and tactics including mid and large balance portfolios.
Able to manage portfolios to hit targeted liquidation rates.
Analytic abilities including working knowledge of Excel.
Occasional travel.
Apply today for immediate consideration. All replies confidential.