The Warranty Representative processes dealer submitted warranty claims in accordance with HHI/HMH policy. To maintain and update all warranty related material for use in the warranty process.
Responsibilities:
Maintain technical information on HMH products and provide dealers and HMH service with information as requested.
Maintain dealer labor code/allowance schedule and distribute for use by field and dealer personnel.
Be familiar with and process dealer submitted warranty claims in accordance with State Dealer Protection Laws.
Work with Product Support and Service departments in the investigation of product issues and resolution.
Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI/HMH policy.
Monitor failure trends and report information to R&D/Engineering on Hyundai Material Handling products.
Provide information regarding modification or changes required to Hyundai technical documentation.
Works with parts department on any part improvement submissions from HHI to ensure related parts are available and field labor times are updated to accommodate any changes.
Develops and maintains database of FAQ related to technical product information.
Assist dealer personnel in proper submission of warranty claims.
Submits recover report and invoice to HHI for covered claims.
Maintain warranty parts return area. Track and ship requested parts to HQ.
Test failed warranty parts and validate warranty claims. Report findings back to dealers on parts that are tested and deliver a Failure Analysis.
Qualifications:
Technical experience is needed. (Forklift or Automotive Mechanical)
Strong computer skills, Microsoft Office (Excel, Power Point and Word)
Other duties:
Other duties and functions appropriate to the position as assigned by the manager from time to time.
Work environment and other requirements:
The work environment is a non-smoking office environment. Some heavy lifting required. Mostly sitting with computer and phone usage. Accommodation can be made for handicapped employees. Travel only on an "as needed" basis.