We're redefining home, and setting a new standard of living. One apartment at a time.
Landing is a membership network of fully furnished apartments across the United States. Our Members get access to rent our professionally designed homes for a minimum of 2 days and can stay as long as they'd like, with only a 2-weeks' notice required if they'd like to move. As a Member there are no long-term obligations, no security deposits, and no application fees. We bundle utilities and the internet to allow seamless transition from one home to another.
About The Role
We're looking for a Partner Success Manager to join our team and assist with managing our top AP Partners. As a Partner Success Manager, you'll work directly for and with a Director of Development on managing their Autopilot Partners and assist with a variety of back end administrative tasks. You will also work with leadership to help enhance this new crucial function of the team.
What You'll Do
Build, maintain, and expand relationships with Autopilot Partners
Handle and address incoming requests from Partners
Work with Landing's AP Ops & Field Operations team to ensure smooth launches
Host kickoff calls with new properties
Build and schedule QBRs with Partners
Collaborate with AP Ops & Field Operations teams on addressing issues
Assist VP with special projects in order to further streamline our business processes
What You Need
Based in our Birmingham office
3+ years of professional experience
Previous customer service/ partner experience
Strong organizational skills
Ability to multitask and problem solve multiple issues at once
Strong communication skills, both written and verbal
Fearless, self-motivated and hardworking
Ability to work in a fast-paced environment
Self-starter comfortable working with a sense of urgency
Tech-savvy - familiarity with Slack
Fluent in English with strong written and verbal communication skills
Benefits & Perks
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!
Solid compensation package + stock options
Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
We've got you covered with a 401(k) plan and access to ImmediatePay
Feel relaxed with super generous PTO policy
Opportunities for upward mobility - we want you to grow with us!
Explore and travel comfortably with 7 free nights in a Landing home per year
Employee perks for temporary or indefinite stays when you choose to live with Landing