International Project Specialist at Snapon in Kenosha, Wisconsin

Job Description:

Overview



This position is onsite at the Corporate Headquarters located in Kenosha, WI.




Who we are:



People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.


Expedite processing of International orders, ensuring that they are entered accurately. Coordinate with operations resources in the distribution center or kitting center to ensure that orders are picked, packed and shipped timely and accurately based on customer requirements. Interface with International customers and account managers, responding to their requests for product information, order status updates, and all other inquiries in a timely and professional manner. Handle all standard job duties independently with minimal supervision.



Responsibilities


• Receive customer purchase orders and enter them into ERP system, ensuring PO terms and conditions match with customer's account.
• Work with Procurement and other involved parties to expedite backordered product in order to meet customer's delivery requirements.
• Review order availability and shipping requirements to schedule orders for shipment at the appropriate time.
• Coordinate production and shipping activities with operations resources to ensure timely and accurate shipment.
• Prepare International export documentation in accordance with established export regulations.
• Coordinate shipment logistics with internal operations resources, customer and freight forwarder(s).
• Interface with customers and account managers to provide requested information in a timely and professional manner.
• Work with accounting team as necessary to resolve any payment discrepancies or other issues.
• Resolve customer freight claims, working with internal resources, customer and freight forwarder as necessary.
• Communicate with product management and trade compliance teams to promptly resolve any customs documentation issues.
• Perform all other work as assigned by management.



Qualifications


• High school diploma required; associate's or bachelor's degree preferred
• Minimum three years of customer service experience; international customer service, logistics and/or compliance experience preferred
• Proficient data entry skills
• Ability to prioritize and handle multiple projects in a fast-paced, multi-functional environment, while maintaining accuracy and achieving established goals
• Excellent verbal and written communication skills; ability to interface appropriately with various internal and external resources and customers
• Collaborative team player who can also work independently as necessary to achieve established goals
• Detail-oriented with sound judgment and strong analytical skills
• Creative and willing to adapt to changing business demands
• Ability to problem solve, using RCI principles where appropriate to resolve identified issues
• Proficient in Microsoft Office Suite products including Excel, Word, Outlook; experience with Snap-on ERP (e.g. LN) system & Integration Point export software preferred


Snap-on is a drug free work environment and welcomes all qualified candidates to apply.



Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran