Onsite Support Technician at Securitas Electronic Security in Providence, Rhode Island

Job Description:

Securitas Technology Corporations is a division ofSecuritas AB, the largest protective services provider in the world with over370,000+ Securitas Heroes across the world.


STC offers a full portfolio of video, access,intrusion, fire and integrated systems and services. As a leading systemsintegrator and alarm monitoring company, we deliver the STC Difference, servingcountless long-term clients with solutions and services that protect theirpeople, customers, and assets.


STC is seeking technically minded individualspossessing experience with low voltage electronics specializing in electronicsecurity solutions. Our teams are responsible for providing service on STCproducts at customer sites. The position provides customer contact for allpost-installation problems on security systems and equipment, as well as,special project work, when needed.



Responsibilities:

• Respond to trouble tickets to ensure application uptime and system performance


• Work individually and as a team to diagnose and resolve application issue


• Execute preventative maintenance tasks to maximize application availability and identify system fault


• Perform routine configuration changes (user permissions, application configuration, etc.)


• Document all system modifications through a digital change control tracking system


• Capableof programming, commissioning, and advanced system integrations of ourlarge-scale enterprise level security systems remotely


• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience


• Perform pre-deployment end to end testing of all upgrades and major modifications


• Perform onsite installations of software upgrades and major modifications

Minimum Requirements

• High School diploma required or equivalent


• Familiarity installing and troubleshooting low voltage equipment


• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
  
  
  • Experienceon access control hardware & software platforms, specifically SoftwareHouse CCURE 9000 and DMP Entry or Remote Link.
  
  
  • Experienceon CCTV platforms such as March Networks
  
  
  
  


• Strong working knowledge of Microsoft Office


• Strong written and verbal communications skills


• Working knowledge of network communications and IP addressing


• Excellent problem solving and analytical skills


• Excellent time management skills


• Positive attitude and strong work ethic


• Certifications in enterprise grade CCTV and Access Control systems a plus

STC offers comprehensive benefitsincluding:

• Highly competitive salary


• Company training and industry leading certification program


• Company Cell Phone


• Medical, Dental, Vision, and Life Insurance


• Company Paid Short Term and Long-Term Disability


• 401K with 60% Match up to 6% of salary


• Paid vacation, holiday and sick time


• Educational Assistance


• Exceptional growth opportunities


• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions andan equal opportunity employer committed to a diverse workforce. Our core valuesof Integrity, Vigilance and Helpfulness are proudly demonstrated daily by ouremployees to our customers and the communities we service. Apply Now