Clinic Director at Salud Medical Center in Portland, Oregon

Job Description:

Position Title: Clinic Director


City: Portland

State/Territory: US-OR

Employment Duration: Full time

Offer Relocation: Yes

Excempt Status: Exempt

ID: 13817

Description:

Join us as a Clinic Director at Rosewood Family Health Center in Portland, OR. The Clinic Director will work to drive operational efficiency, mentor and develop supervisors and staff, champion diversity and inclusion, ensure compliance with industry regulations, and uphold high practice management standards. The Director's impact will extend beyond the clinic as you collaborate with local healthcare leaders and contribute to the community's well-being while bringing your professional experience and perspective to the broader organizational leadership team.

This position will be responsible for two clinics in the Portland area. Current locations are within a few miles of each other. At YVFWC, our Clinic Directors are site-level business- and operational-minded administrator roles that require a strong interest and desire to oversee day-to-day clinic workflows while engaging with staff, providers, and patients daily. If you're a strategic thinker with a history of generating positive results and have experience in healthcare leadership, we invite you to apply and be an integral part of our mission to deliver exceptional care. Join us in making a positive difference in the communities we serve.

Position Highlights:

• Salary: $119,700-$160,500 DOE with the ability to go higher for highly experienced candidates
• $10,000 sign-on bonus paid with your first paycheck + an additional $1,000 bonus at 12 months
• Relocation assistance is available; ask for more details!

Who we are looking for:

• A Leader who exemplifies excellent customer relations with all patients, visitors, and staff.
• A Strong Communicator who can foster and maintain positive relationships between management and providers.
• A Seasoned Administrator who can set standards, facilitate change, and instill compassionate accountability at all levels.
• A Collaborator who can partner with local healthcare leaders to develop a coordinated delivery system within the clinic community.
• A Team Player who values patient-focused care and can pitch in to support staff when needed.

YVFWC Benefits:

• 100% employer-paid health insurance that includes medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing plan 401(a) & 403(b) TSA retirement plans available
• Generous PTO, Eight paid holidays, Employee Assistance Program, and much more!

Essential Functions/Responsibilities/Duties:

• Manages two or more service line clinics/stores (medical, dental, pharmacy), with 45 to 100 FTEs, 25,000 to 65,000 encounters, and an expense budget of $7-16 million.
• Supervises, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
• Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.
• Responsible for the recruitment and selection of staff, Providers, and Dentists. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
• Creates and maintains an inclusive work environment that respects diverse ideas, backgrounds, and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives, and maintains an employee engagement culture.
• Responsible for the day-to-day operational management of Medical and Dental Providers and Pharmacy staff.
• Supervises and mentors front office supervisors, nurse supervisors, dental supervisors, pharmacy managers, maintenance supervisors, and administrative assistants. May also supervise clinic managers and administrative services managers on fiscal responsibility, operational efficiency, resource utilization, staffing patterns, and team effectiveness and efficiency.
• Responsible for overall clinical operations that optimize best practices of the patient-centered medical home.
• Responsible for promoting high standards of practice management through the utilization of standardized policies, protocols, and guidelines.
• Responsible for the management of health plan quality metrics as set forth by the organization’s goals and strategic plans.
• Manages the implementation of all YVFWC initiatives, policies, and procedures as they pertain to FQHC Program Requirements and Medical, Dental, and Pharmacy Operations.
• Responsible for the patient experience in all service lines at site(s) and achieving organizational goals for Patient Satisfaction.
• Develops an annual encounter budget for all applicable service lines and is responsible for the achievement of the budget.
• Responsible for achieving enrollment standards, patient quality metrics, patient access, and appropriate ED utilization as required by managed care organizations.
• Manages all workflows at the site, including the clinic billing process for all applicable service lines within the site.
• Exemplifies excellent customer relations with patients, visitors, and other employees. Addresses all patient complaints. Holds staff accountable for conformity to customer service policy and patient satisfaction.
• Partners with local healthcare leaders to develop a coordinated delivery system within the communities serviced by the clinic(s).
• Develops and maintains ties and/or networks in the local community to promote the mission of YVFWC.
• Recommends the establishment, expansion, modification, or elimination of services based on an understanding of community needs, organizational capability, and financial viability.
• Contributes to the creation of the site(s) financial budget and manages variances for all controllable budget line items.
• Develops and drives operational improvement and change management initiatives within the clinic(s). Leads the site leadership team in continuous improvement practices.
• Ensures operational compliance with Joint Commission, Meaningful Use, NCQA, UDS, and local and state/federal regulations.
• Performs other duties as assigned.

Qualifications:

• Education: Bachelor’s Degree in Business Administration, Healthcare Administration, or related field is required; a Master’s Degree in Business Administration, Healthcare Administration, Public Health, or related field is preferred
• Experience: Five years' supervisory or leadership experience in a healthcare environment; Three years' supervisory experience is required with Master’s Degree
• Licenses/Certificates/Registration; Valid Driver’s License and proof of automobile liability insurance coverage.
• Knowledge/Skills/Abilities
  • Knowledge of Washington and/or Oregon State Basic Health Plans
  • Knowledge of Community and Migrant Health Centers and primary healthcare services
  • Ability to problem solve, prioritize, and communicate effectively
  • Proficient with Epic (or another patient information system), Microsoft Word, and Excel
  • Knowledge of medical and/or dental office operations is preferred
  • Ability to speak Spanish preferred

Our mission celebrates diversity. We are committed to equal-opportunity employment.

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