Dispatch Supervisor at Medical Transportation Management in La Verne, California

Job Description:

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Dispatch Supervisor will be responsible to train all dispatch personnel on the day-to-day functions within the dispatch capacity. They will ensure all dispatch personnel have a firm understanding and knowledge of the route and trip operations.  Organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in/sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. Provides front line supervision of all dispatchers. Duties also include support of Road Supervision including, but not limited to, ensuring all fleet operations meet company standards and are in compliance with all governmental or regulatory standards. Ensure all daily routes are supplied with drivers.  Develop utilization reports to establish cost effective routes and schedules to meet the needs of the customer and client.

This position is located in La Verne, CA and is contingent upon contract award.

What you’ll do:

• Train all new dispatchers to perform all dispatch duties


• Report any and all issues to the applicable manager in a timely manner


• Complete all retraining for current dispatchers on current and new policies and procedures


• Assist operations with organizing and routing trips based on schedule and location to ensure optimal performance


• Assist operations and transportation providers with problems or issues relating to scheduling


• Report and resolve all incidents pertaining to dispatcher performance


• Monitor radio, telephones and on-road provision of service for quality


• Record time of departure, destination, and expected time of return


• Review schedules and trip reconciliation daily to ensure trips area assigned promptly and accurately


• Manage driver schedules and overtime tracker


• Provide feedback on drivers’ performance


• Make recommendations on new dispatch hires


• Oversee on time performance measures of drivers, monitor driving and safety practices of drivers daily


• Assist drivers with questions, customer assistance and overall on the road support


• Provide management with reports to assist with the evaluation of route and schedule effectiveness

What you’ll need:

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent


• Must possess a valid driver’s license


• 2+ years in transportation routing, dispatching, and scheduling expertise

Skills:

• Knowledge of GPS and GIS systems


• Excellent communication and interpersonal skills


• Good organizational skills with attention to timeliness and details


• Ability to work flexible hours as required


• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills


• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications


• Ability to maintain high level of confidentiality


• Ability to communicate, teach and mentor employees


• Must be able to demonstrate conflict resolution skills


• Quick to process information and make adjustments or recommendations


• Regular attendance is required

Even better if you have...

• Experience working in a supervisory role preferred


• 1 year experience working with the applicable transit scheduling system preferred


• Knowledge of DOT and FTA safety regulations preferred

What’s in it for you:

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Leadership Mentoring Opportunities

Minium Salary: $26.88/hr

Maximum Salary: $29.81/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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