Customer Service Rep I at Welbilt in Fort Wayne, Indiana

Job Description:

JOB DESCRIPTION



Does your current "customer service gig" have you down? Are you ready to make a positive change? If so, then come work for a company that . . .

• Values the strong customer service skills you bring to the table

• Provides an opportunity to succeed at what you do best

• Will challenge your skills and grow your talent

• Gives you the chance to build a real, long term career

Look no further - you could be our next Customer Service Representative at Welbilt's Lincoln facility in Fort Wayne, Indiana.

The Customer Service Representative is responsible for accurate and direct entry of customer purchase orders, provides superior customer service, as defined by the site Customer Service lead, to all customers, and provides knowledgeable support for assigned product(s).

Reporting directly to the Customer Service Supervisor, this position is located in Fort Wayne, Indiana.

We put the "fast" in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the "rocks" in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!

Major Accountability:

• Entering, monitoring, and tracking customer purchase orders
• Process debit/credit memos through the software system
• Maintain order information filing system

Key Tasks and Responsibilities:

• Entering, monitoring, and tracking customer purchase orders
• Maintain order information filing system
• Process return requests, debits, and credits
• Assist customers with general order inquiries
• Operate multi-line telephone switchboard

Qualifications



Job Requirements:

• High School diploma or equivalent
• Manufacturing background preferred
• Excellent communication skills- written and verbal
• Accurate and detail-oriented
• Ability to use multi-line telephone system and computer systems
• Must be willing and able to work overtime as necessary
• Normal office environment; must be able to sit for long periods of time
• Ability to wear all Personal Protective Equipment (PPE) required, by company policy, for the job being performed
• Must be able to work with multiple departments throughout the organization including Operations, Sales, Purchasing, Engineering, and Materials

The Welbilt Foodservice facility in Shreveport, Louisiana manufactures industry leading conveyor ovens. Customer service, warranty and service technicians are located in Fort Wayne, Indiana.


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