Job Description:
Why Badger Meter?
Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!
What You Will Contribute:
Do you have a passion for sustainability? Do you want to help conserve water - one of the world's most valuable natural resources? Badger Meter is the company for you! We are searching for a Customer Service Representative to join our team. We are open to an individual in our Milwaukee, WI or Racine, WI facilities, as well as Centennial, CO, and Nashville, TN
We are looking for a someone who thrives in a fast pace, collaborative environment and enjoys customer service. In this position you will have the chance to establish and maintain positive working relationships with our customers. This individual will also coordinate activities and collaborate with team members to ensure customer order accuracy. We are willing to train the right person for this position!
Job Duties:
- Maintain accurate account records within Salesforce Verifying all accounts have accurate discounts, account notes, billing information and account owners
- Communicate effectively and in a timely manner via phone and/or email with customers and account managers to ensure questions and orders are prepared correctly.
- Review and process all return material authorization requests in Salesforce
- Effectively work with operations, engineering, and technical support teams to ensure accurate account management and information in Salesforce
- Enter all quote and orders cases from Salesforce into Oracle
- Process all the credit requests received in Salesforce and the accounting team into Oracle
- Review and process all order requests assigned from the Quality Service Center
Qualifications:
- High School Degree
- Intermediate proficiency with the Microsoft Suite (Excel, Word, PowerPoint & Outlook).
- Basic proficiency in Salesforce & Oracle preferred
- Able to work in a team environment
- Strong communication skills both written and verbal
- Strong ability to multitask and respond in a professional and accurate manner
- Strong attention to detail
Competitive Total Rewards at Badger Meter:
- Competitive Pay
- Annual Bonus
- Eligible for Annual Pay Increases
- Comprehensive Health, Vision, and Dental Coverage
- 15 days Paid Time Off + 11 Paid Holidays
- Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
- Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
- Educational Assistance - Tuition Reimbursement up to $5,250
- Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Privacy Statement
The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.
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