Customer Service Representative at Morgan Olson in Sturgis, Michigan

Job Description:

MORGAN OLSON LLC

Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually. Morgan Olson's portfolio of customers serves a multitude of industries and delivery applications. The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan. Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks!

Morgan Olson's leadership stands committed and focused. Reinvesting tens of millions of dollars back into Morgan Olson's production facilities with state-of-the-art equipment and advanced automation technologies, producing the safest and most efficient "last mile" home delivery work trucks on the market today.

Job Title: Customer Service Representative

Business Job Titles: Customer Service Representative

Job Description:

At Morgan Olson, our customer service representatives play a crucial role in building and maintaining strong relationships with our customers. Successful candidates will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in a professional and efficient manner to maximize customer satisfaction.

ESSENTIAL FUNCTIONS AND ACTIVITIES:

• Manage a large volume of inbound calls, and emails, with efficiency.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences.
• Accurately enter and process orders in a timely manner using company software.
• Ability to look up part numbers using online catalogs.
• Assists customers with order placement and issue resolution.
• Track orders, shipments, and process returned goods requests.
• Provide feedback to management regarding service failures or customer concerns.
• Diligently follow-up on customer inquiries and resolve open issues.
• Adhere to company policy by exceeding customer expectations.
• Supporting continuous improvement activities.
• Adhere to quality policy by exceeding customer expectations.
• Maintain high customer satisfaction ratings.
• Cross communicates with other departments in Morgan Olson.
• Support teammates and other duties as assigned.

QUALIFICATIONS:

• Creative, hands-on problem solver.
• Good follow-up capability.
• Team player with strong interpersonal and organizational skills.
• Ability to communicate effectively and effective de-escalation skills.
• Proficient ability to prioritize a fluctuating workload.
• Friendly and professional phone skills.
• Effective at de-escalating customer concerns.
• Customer Service or prior Sales experience 2 years
• MS Office products
• Salesforce Software preferred, but not required.
• Ability to read and interpret drawings, diagrams, bill of materials and analyze data.
• Experience in order entry practices.
• Excellent Telephone etiquette.

Benefits

• Medical, Dental, Vision, 401(k)
• Company paid life insurance
• 10 company paid holidays
• Vacation and personal time

Equal Opportunity Employer

#LI-CM2

Virtual Job: false