Job Description:
Job Purpose:
Our Sales Program Manager will be responsible for managing contract requirements and providing customer account lifecycle and project management support for assigned accounts across a designated business segment. This position will interact with the Sales team and customers while managing cost/pricing renewals, account performance analysis and metrics and documentation and program communication.
Job Responsibilities:
● Responsible for portfolio of customers - managing account contract and program parameters, compliance and documentation including: Terms and conditions updates, pricing renewals, customer program communication, incremental business on-boarding, program changes, and e-business projects.
● Manage a portfolio of business of up to $25,000,000.
● Serve as key contact for tactical account issues both external and internal, including some direct customer interfacing. Heavy interaction with internal Veritiv corporate depts.; Sales/Sales Mgmt, CS, Operations, Tax, Legal, Credit, Finance, etc.
● Manage account financial performance metrics to ensure maximum profitability, leveraging departmental price management process and tools.
● Develop customer visits or Sales meeting presentation strategy, utilizing tools such as QBR's, CBR reporting and Power Point presentations. Frequent participation and interaction on internal/external Conf. Calls, with Sales, Sales Mgmt., and field support teams.
Additional Responsibilities & Qualifications:
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Create, prepare and submit the necessary Contract reporting on a timely basis for monthly or quarterly periods. Responsible for all Contract administration fees to be submitted according to the Contract terms and conditions.
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Participate in contract renewal negotiations with Corporate Accounts Manager
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Communicate with suppliers on contract/rebate updates and resolution
Work Experience:
● 3-5 years of related experience of successful management or supervisory experience within a large or national organization strongly preferred.
● 3-5 years of related job experience.
● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
● Ability to work quickly and efficiently.
● Basic experience of simple office/operational systems.
● Excellent verbal, written, people, and diplomacy skills are required.
● Experience working with ERP systems, contract management, CRM systems and project management tools preferred.
● Knowledge of major ERP (enterprise resource planning) software applications such as SAP, Oracle, or PeopleSoft.
● Proficient with Microsoft Office Suite.
● Strong customer service skills (friendly, courteous and helpful).
● Strong planning and organization skills are required.
Education:
● Bachelor's Degree Preferred
What We Offer
● Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
● Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
● Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
● Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.
Veritiv Corporation
, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we're helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit
www.veritiv.com
and connect with the Company on LinkedIn.
Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
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