Director, Product Management - Digital Benefits Platform at Cigna in Santa Monica, California

Job Description:

Director, Product Management - Digital Benefits Platform

As a Product Director in Evernorth's Digital team, you will be responsible for helping to build the strategy, define requirements, and drive execution for the platform capabilities that power an integrated benefits experience across multiple different products and capabilities. This role will report into the Product Strategy Senior Director and will be responsible for innovating, identifying opportunities and executing strategies to enhance specific platform capabilities including: developing intuitive plan benefits insights, implementing accessible cost of care estimation tools, streamlining claims and Explanation of Benefits (EOBs)/Explanation of Payments (EOPs), simplifying authorization processes & digital payments, and the digitization of ID cards. These focused efforts will advance the company's transition to a platform centric model, ensuring a robust, user-friendly platform that aligns with the broader goal of creating a modular, reusable architecture. This includes managing all aspects of product management including strategy & roadmap development, research & analysis, and platform execution. You'll build, mentor, and work with a team of talented product managers whose mission is to redefine health care as we know it.

The right person for this role can solve complex problems, communicate solutions concisely and articulate clear vision to technical and non-technical groups. A successful Product Director will help our organization deliver end-to-end experiences that connect health consumers with the guidance, support, and transparency they need to improve their health, well-being and sense of security.

This individual will work closely with Product & Technology leadership, Research, Analytics, Clinical, and Development/Delivery teams, as well as key stakeholders in senior leadership to develop and deliver solutions that will differentiate Evernorth as a market leader. In support of strategic efforts, this individual will understand the strategy of all stakeholders and will partner with business leads and functional owners to accomplish core responsibilities.

Ultimately, this individual will not only help translate business objectives into a clear product roadmap and requirements, but also help define them and identify opportunities for Evernorth Digital.

How you'll make a difference:

• Set the pace for our future: Manage the development and maintenance of the product roadmap, defining new products and initiatives and communicating product strategy to key stakeholders.


• Get in the trenches with your team: Define requirements and work with Design, Development, and QA teams to ensure rapid and iterative product development.


• Collaborate with all areas of our business: Engage executive business stakeholders as well as various internal and external groups to communicate new features and changes and incorporate feedback.


• Build a superior product: Ensure ongoing product growth and expansion by measuring results to identify areas of success and needs for improvement.


• Help tell our story: Work closely with customer-facing teams to define execution strategies, as well as helping them to understand product positioning and key benefits.


• Be our barometer of success: Work closely with data management and analytics teams to ensure data integrity and implementation of user analytics tracking.

What we expect from you:

• Demonstrated history of conceiving and developing digital products, with bonus points for a focus on platforms and data products


• Proven ability to oversee new product development from ideation through release and ongoing management & reporting


• Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term strategic plan


• Excellent communication skills with experience interacting and collaborating with executive stakeholders


• Data-minded with A/B testing experience


• Entrepreneurial spirit with the ability to deliver and thrive in fast-paced, dynamic environment


• Comfortable and effective working across multiple business units, including Product, Engineering, and Sales


• Analytical, organized, and an independent problem-solver


• Emphasis on coaching junior product talent and supporting them as they develop and hone their craft


• Minimum of Bachelor's and 7 years digital product management experience; 5 years managing other digital product managers

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 158,300 - 263,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.