Manager, Carrier Customer Sucess at Cable One Inc. in Phoenix, Arizona

Job Description:

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Manage a team of Customer Success Specialists who support our Carrier account base.


• Develop and implement strategies to increase adoption, satisfaction, and retention of our carrier partners.


• Analyze data and metrics to identify opportunities and risks for our carrier partners and proactively address them.


• Establish and maintain strong relationships with key stakeholders and decision-makers at our carrier partners.


• Collaborate with cross-functional teams such as sales, product, engineering, and marketing to provide feedback and insights from our carrier partners and advocate for their needs.


• Create and deliver reports and presentations to senior management and external customers on the performance and impact of our customer success initiatives.

Qualifications

• Bachelor's degree in business, communications, or a related field.


• At least 5 years of experience in customer success, account management, sales management, or a similar role in the telecommunications or related industries.


• At least 2 years of experience in managing and developing customer success teams.


• Strong knowledge of the telecommunications industry and the challenges and opportunities faced by Communication Service Providers.


• Excellent communication, interpersonal, and presentation skills, with the ability to build trust and rapport with diverse audiences.


• Exceptional problem-solving, analytical, and decision-making skills, with the ability to use data and metrics to drive actions and outcomes.


• Highly motivated, self-driven, and adaptable, with the ability to work independently and as part of a team.


• Proficient in using CRM, NPS, MS Office, and other customer success tools and platforms.

Core Competencies

• 
  Committed: Values each customer, while working hard to keep their business and support our communities.


• 
  Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


• 
  Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


• 
  Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!


• Life insurance (self, spouse, children)


• Paid time off (vacation, holiday, and personal/sick days)


• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)


• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)


• Annual community support to various organizations across the U.S.


• Associate recognition & awards programs


• Advancement opportunities


• Collaborative work environment


• FREE Cable One services for associates who live in a serviceable area


• Up to $75/mo. Stipend


• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)


• Vehicle provided for daily work purposes, if residing within reasonable radius from office location

We're an Award-Winning Organization!

• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

#LI-XY1