Operations Analyst Level 1 at Kforce Inc in Cincinnati, Ohio

Job Description:

RESPONSIBILITIES:

Kforce has a client in Cincinnati, OH that is seeking a Level 1 Operations Analyst to join their team on a 12-month contract basis. This role is hybrid now, but it is subject to change. This is a 12-month contract only with the potential to renew. The Operations Analyst will work in a team environment to execute and monitor pre-scripted processes. These processes perform the tasks required to replace the in store routers.

Responsibilities:

• Monitor multiple daily conversions simultaneously and perform pre-install network health checks


• May interact with multiple application teams, division personnel, Support Center technicians, on-site third party technicians performing the conversion and operations team members


• Perform pre-conversion checking and remediation work


• Provide day-to-day technical supervision, high level support in multiple locations, and at all hours


• Deliver usage/performance reports development and distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analysis as assigned by management


• Execute and monitor distributed network infrastructure upgrade processes


• Monitor and respond to incidents during the distributed network infrastructure upgrades


• Log and report distributed network infrastructure support activities


• Follow processes and procedures to ensure distributed network infrastructure upgrades are precisely executed


• Partner with cross functional teams on support initiatives


• Support and maintain upgraded infrastructure solutions utilizing required tools and technologies

REQUIREMENTS:

• 3 years of experience in problem solving and troubleshooting


• 3 years of experience in technical infrastructure analysis and network support


• Must be self-motivated and capable of working with minimal supervision


• Ability to work well within a team environment


• Strong interpersonal communication skills, both verbal and written


• Must be able to handle concurrent conversions and make decisions concerning issue escalation


• Knowledge of Power BI, SQL, R/Python

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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