Telephony Systems Engineer at Beacon Hill Staffing Group, LLC in Charlotte, North Carolina

Job Description:

Job Overview: We are seeking a skilled and motivated Telephony Systems Engineer. The ideal candidate will have substantial experience with Cisco telephony systems, including Cisco Unified Communications Manager (CUCM), and a solid understanding of BAT files for automation and configuration tasks. The Telephony Engineer will be responsible for the design, implementation, maintenance, and support of our telephony infrastructure.


Key Responsibilities:


This position will be responsible for configuring users in the Cisco telephone systems. The engineer will take primary responsibilities in creating the workbook for the site in order to build the batch file for the users migrating from Avaya to Cisco. Cisco CUCM experience is required along with excel skills.


Design, configure, and maintain Cisco Unified Communications Manager (CUCM) to ensure reliable and efficient telephony services.
Manage and troubleshoot Cisco IP phones, gateways, and other related hardware.
Implement and manage call routing, dial plans, and other telephony features within CUCM.
System Configuration and Integration:


Develop and execute BAT (Bulk Administration Tool) files for bulk updates, configuration changes, and system migrations.
Integrate telephony systems with other enterprise applications and communication platforms as needed.


Ensure telephony systems adhere to organizational policies and industry regulations.
Implement security measures to protect telephony infrastructure from unauthorized access and vulnerabilities.


Qualifications:


Education and Experience:
Proven experience with Cisco Unified Communications Manager (CUCM) and Cisco telephony systems.
Experience with BAT files and Cisco Bulk Administration Tool.
Relevant Cisco certifications (e.g., CCNA Collaboration, CCNP Collaboration) are highly desirable.
Skills:


Strong knowledge of telephony systems, including VoIP, SIP, and PSTN.
Proficient in using and scripting with BAT files for bulk operations.
Excellent problem-solving skills and the ability to troubleshoot complex telephony issues.
Strong interpersonal and communication skills, with the ability to work effectively in a team environment.


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:


Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.


Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future™