Our manufacturing company, Bluco, is seeking to hire for the position of a Manufacturing Project Manager, that will be an invaluable contributor to the success of daily operations. We are on the lookout for someone who can excel at being the bridge between our Sales team and our customers, possessing solid technical proficiency to be able to communicate effectively.
You will be challenged with complex decisions to help facilitate the planning and fulfillment of our customer orders. This pivotal role will be a key contact for our customers, collaborating with our teams to ensure the customer needs are met with exceptional service and communication.
If you want to join a company that strives to make things better, we'd love to hear from you.
What you'll be doing when you join our company
Interacting with our Customers
- Own and direct the management and fulfillment of customer orders
- Front line service for our customers; responding to quote requests, inventory availability, warranty/service claims and the status of shipments
- Assist customers by answering technical questions, providing product information and sales support
- Monitor the customer orders daily to manage the progression and prioritization
- Anticipate delays with an awareness of inventory in stock and expected restocking dates; you will be the liaison between sales and our customers communicating all status updates
Working with our various software programs
- Master Sage 100 ERP system for sales order, inventory management , customer maintenance
- Work with Monday.com to maintain orders on a customized shipping board
- Organize and create a timeline to ensure tasks are completed within the deadlines of each order
- Document the necessary tasks related to completing the various steps of the sales fulfillment process
Working with our Sales and Warehouse teams
- Facilitate each order, collaborating with the Sales team and supporting their efforts, to ensure customer expectations are met
- Manage inventory availability for new orders and work closely with the Warehouse team to schedule and track each shipment
- Adapt and problem solve with the Sales and Warehouse teams providing support and coordination
What we need from you to apply
- 8+ yrs experience working in a technical sales support or technical customer service role, specifically for a manufacturer of industrial equipment
- Operations, Engineering or Manufacturing degree OR a proven strong technical background, with relevant product support experience
- Comfortable interacting with our customers and be able to respond to their questions about our services
- Ability to multi-task with a strong focus on customer service. You should be able to easily recall numerous "guidelines" and respond promptly to both your team and customers
- Must have experience working in an ERP system and using Microsoft (or equivalent) productivity software tools