Branch Mentor at UNITED BANK OF MICHIGAN GROUP in Grand Rapids, Michigan

Job Description:

The Branch Mentor is responsible for training and mentoring new CSRs and Relationship bankers in their designated branch locations by providing training on new tasks and building upon tasks and skills already introduced.

As a full-time employee of United Bank, you would join an outstanding, supportive culture of employees. You would also gain several attractive benefits, including the following:

• Paid vacation, sick, and personal days;


• Health, dental, vision, and life insurance;


• Long and short-term disability;


• 401(k) retirement plan with company match;


• Education reimbursement;


• Wellness opportunities;


• Training and development opportunities;


• Pay for performance;


• Promote from within philosophy;


• Bank products and services;


• Veteran friendly employer.

We have an excellent opportunity for a full-time Branch Mentor for all of our 12 West Michigan branches. United Bank is searching for driven individuals who are focused on building relationships with our customers by meeting their financial objectives, along with training all CSRs and Relationship Bankers in building relationships and all job responsibilities. We would love to help you achieve your personal and professional goals.

The Branch Mentor position is a fundamental position at United Bank. The Branch Mentor is responsible for training and mentoring new CSRs (Tellers) and Relationship bankers in their designated branch locations by providing training on new tasks and building upon tasks and skills already introduced. This position floats to all branches to mentor and/or cover for CSR and Relationship Bankers staffing needs. This position also assists in creating and revision instructions, policies and procedures for CSR and Relationship Banker tasks. This position also handles savings and borrowing customers at lobby or drive-through windows; receive funds, processes transactions and pays out funds as required. Balances daily transactions and refers customers to appropriate, affiliate staff. Requires the ability to exercise tact and discretion and to communicate clearly both orally and in writing. Must be above average in all tasks and responsibilities of the CSR and Relationship Banker roles. You will also be responsible for areas of compliance as it relates to your position and may be assigned special projects or additional duties.

This position requires:

• High school diploma or GED equivalent;


• 6 to 12 months related experience and/or training;


• Regular standing and walking;


• Utilizing hands & arms;


• Ability to talk & hear;


• Strong oral and written communication skills.

United Bank of Michigan is proud to be an Equal Opportunity and Affirmative Action Employer, and to have an inclusive culture to promote and ensure equal opportunity decisions regardless of race, color, gender, disability, sexual orientation, gender identity, veteran status or any other legally protected status.

If you require an accommodation to apply to this position, please call (616) 559-4526, or email careers@UnitedBank4U.com. This contact information is for accommodation purposes only.