The Las Vegas Review-Journal is seeking a Help Desk Analyst to support our 24/7 operation.
Responsibilities:
Provide technical troubleshooting services to an array of internal business units both locally and remote in an on-demand call center environment in relation to both computer hardware and software.
Deliver quality technical support services to an array of internal business units both locally and remote
Work effectively in a team environment
Resolve first call resolvable issues on initial contact, escalate others as required within established escalation procedures
Strong abilities in the areas of troubleshooting techniques, network topologies/infrastructures, general software applications, hardware functionality and network connectivity
Give timely feedback to team and management
Skill Requirements:
High school diploma; college degree information technology or related discipline preferred
One to two years' experience in a technical support services/customer service/call center environment
Excellent technical trouble-shooting skills
Knowledge of standard Microsoft operating systems and office applications
Knowledge of Macintosh operating systems and specialized graphics and publishing applications preferred
Knowledge of the newspaper publishing industry a plus
Strong customer service skills
Able to work effectively in a variety of situations with minimal supervision
Able to multi-task in a fast-paced environment
A+ certification preferred
Macintosh Apple Certified Help Desk Specialist (ACHDS) certification preferred
Must be able to work a flexible schedule
Must be able to pass in all relevant ways a pre-employment drug screen and background check