Lead or participate in initiatives and projects within technology operations
Contribute to planning related to technology operations projects or deliverables
Analyze moderately complex technology operations issues which require in depth review
Review and approve release change documents
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
Plan and design, document and enforce escalation policies and procedures
Provide activity, progress and status reports to management and keeps management posted of any critical issues
Provide accurate problem identification, ticket documentation, customer and vendor dialogue
Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Contribute to the resolution of complex issues
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
Collaborate with management and teams to handle questions or problems
Act as a mentor for individuals
Provide support for end user and project related requests
Ability to partner with peer operations and engineering teams to drive solutions and issue resolution
Required Qualifications:
4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Active Directory Administration experience
1+ years of CyberArk Enterprise Password Vault (EPV) Administration
Desired Qualifications:
Experience working in JIRA and/or a ticketing system for work distribution and incident management
Job Expectations:
Availability to participate in a 24/7/365 on-call rotation
Ability to travel up to 10% of the time
This position is not eligible for Visa sponsorship
This position offers a hybrid work schedule
Posting Locations:
1525 W T Harris Blvd. - Charlotte, North Carolina 28262
2600 S Price Rd.- Chandler, AZ 85286
Posting End Date: 4 Oct 2024 *Job posting may come down early due to volume of applicants.
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