Health Workforce Management Specialist at Best Buy Health in Reno, Nevada

Job Description:

<span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">As a <span style="font-weight:bold">Workforce Management (WFM) Specialist</span>, you will be responsible for forecasting, scheduling, and reporting. Based upon data, the Specialist will make recommendations for queue coverage, including overtime and offline time. In addition, you will run and provide management reports and make schedule updates as needed.</span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">This role is Hybrid which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV.</span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">What you'll do </span></span></span><ul style="unicode-bidi:embed" type="disc"><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Modify and adjust schedules in workforce management software as needed</span></span></li><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Complete forecasting for business</span></span></li><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Create and maintain training logs and schedules</span></span></li><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Report attendance daily to leadership </span></span></li><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Produce on-demand reports as needed </span></span></li></ul><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">Basic Qualifications </span></span></span><ul style="unicode-bidi:embed" type="disc"><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Minimum 1 year of experience in a metric-driven call center environment</span></span></li></ul><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">Preferred Qualification </span></span></span><ul style="unicode-bidi:embed" type="disc"><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Prior experience with workforce management systems such as IEX, Genesys</span></span></li><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Knowledge of MS Office Suite to include Outlook, Word, and Excel</span></span></li><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Strong mathematical skills</span></span></li></ul><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">What's in it for you</span> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Our benefits include: </span></span><ul style="unicode-bidi:embed" type="disc"><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:black">Physical and mental well-being support via Best Buy Health Wellness Program </span></span></span></li><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:black">Comprehensive benefits including tuition reimbursement, caregiver support, and more </span></span></span></li><li style="vertical-align:middle"><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:black">Generous Best Buy employee discount </span></span></span></li></ul><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">About us</span> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.</span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement <a href="https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0207591">HERE</a>.</span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">Reasonable Accommodation</span></span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.</span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:12.0pt"><span style="font-family:" human="" bby="" office""="">To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision <a href="https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0207598">HERE</a>.</span></span>PandoLogic. Keywords: Human Resources Coordinator, Location: Reno, NV - 89521