ModernThink is a boutique management consulting firm with expertise in organization culture, workplace quality, and employee engagement in higher education. Workplace culture is important to us. It's the foundation of our research and coaching for clients, and it's at the heart of our own business. Our team is mainly virtual but we value our in-person retreats in Delaware 2-4 times annually.
About the Position
The Great Colleges to Work For® program is designed to recognize higher education institutions that have created great workplaces for faculty and staff, and to further our research and understanding of the factors, dynamics, and influences that have the greatest impact on organization culture in higher education. Our next team member will combine a positive attitude with solution-oriented thinking and keen attention to detail. If you are an organized, hard-working, compassionate individual seeking entry-level experience with a company that actually makes a difference in workplaces across the country, then you might be our next ModernThinker!
General responsibilities include: • Supports the Program Manager in overseeing the logistics of a complex, year-long data collection program • Logistical responsibilities include adhering to the program timeline, helping maintain our database, providing customer support to about 200 colleges nationwide, participating in data report production, vendor management • Marketing responsibilities include helping manage two websites, supporting on an annual recruitment campaign, supporting on two annual publications of survey findings • Facilitates HelpDesk during survey administration period - both phone and email support • Attends professional development conferences 1-2 times per year • Participates in cross-functional training in other departments including sales, marketing, and consulting
A great candidate will have: • BA/BS • Experience with Microsoft Office Suite including Word, PowerPoint, Excel, Outlook • Customer service experience • Excellent communication skills, both written and verbal • Marketing experience is a plus • Website management experience is a plus • Adobe Suite experience is a plus