At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-driven technology, representing the pinnacle of machine learning, GenAI, and computer vision within the automotive sector.
With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, UVeye stands at the forefront of automotive technological advancement. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity and encourages teamwork. Our drive for innovation and pursuit of excellence are deeply embedded in our vibrant company culture, ensuring that each individual's efforts are recognized and valued as we unite to build a safer automotive world.
We are looking for an experienced Service Installation Manager to join the US Operations Team. Our Service Installation Manager will be responsible for ensuring that services are being seamlessly delivered to UVeye customers. You will be in charge of a variety of tasks, such as the installation of new systems, providing a first level of support, leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
Here's what you'll be doing:
Lead and manage the installation and deployment of new systems at customers' sites, ensuring top-notch quality.
Manage the first level of customer support in the US (Tier 2).
Manage the team of Field Service and Installation Engineers.
Schedule assignments, track progress, and resolve issues on a daily basis.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Taking accountability for service installation performance, meeting customer expectations, and driving future demand.
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Be the main focal point of the US team with HQ in Israel.
Requirements:
5+ years of experience in managing Operations, and/ or Logistics, Deployment or Support.
A Bachelor's degree in Engineering or similar technical background.
Strong managerial skills both on-site and remote.
Coordinating different teams to foster the exchange of ideas and provide cross-team learning opportunities.
Experience in hiring and building teams across the US.
Ability to work in a fast-changing environment.
Ability to travel with a team up to 35% of the time while installation is in launch.
Excellent verbal and communication skills.
Knowledge and experience using ERP software.
Benefits we offer:
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, Company paid holidays.
Why UVeye:
Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.