Customer Care Systems Advisor - 177248 at Raise in Salt Lake City, Utah

Posted in Other about 15 hours ago.

Type: full-time





Job Description:

We're Hiring!

We are hiring! We are working with a growing Multinational Pipeline and Energy Client and adding a Business Analyst I to their team.

Pay Rate: $45.81/hour on W2

Work Location: Hybrid - Salt Lake City, UT 84104

Work Hours: Variable daily schedules with a flexible start and end time

Duration: 1-year contract (with possible extension)

Job Overview:

  • The primary responsibility is facilitating end-to-end requirements gathering for the business in relation to prioritized system changes or enhancements.

Key Responsibilities:

  • Elicit, analyze, and document business requirements for system enhancements.
  • Partner with enterprise functional and technical teams to prepare for user acceptance testing.
  • Conduct regression testing for CIS Systems (for CC Ops changes).
  • Establish strong relationships and maintain effective communication with Company stakeholders and Customer Care teams.
  • Develop and send communication to stakeholders informing them of the impacts of system enhancements.
  • Act as a liaison between business stakeholders and developers, stepping in where needed to clarify, communicate, and provide support.
  • Take ownership of assigned duties and successfully execute on all tasks while managing multiple demands simultaneously.
  • Apply problem-solving, analytical, and critical thinking skills in order to facilitate end-to-end requirements gathering.

Minimum Requirements:

  • A related University degree with a minimum of 4 years' experience in business or systems analysis, knowledge of TIS systems and solutions or related. An equivalent combination of education and experience will be considered.
  • Knowledge of technology implementation requirements and methodologies.
  • Understanding of Customer Care Operations and the needs of the business.
  • Proven analytical and problem-solving skills.
  • Demonstrated ability to make sound decisions and deliver results.
  • Good interpersonal skills including building consensus, negotiation, and facilitation.

Preferred:

  • CBAP Certification or other formally recognized education in the field of business analysis.

Working Conditions:

  • Ability to travel (25%) as needed.

Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.
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