Customer Support Representative II at The Judge Group Inc. in Johnston, Iowa
Posted in Other about 17 hours ago.
Job Description:
Location: Johnston, IA
Description: Our client is currently seeking a Customer Support Representative II
Job description
- Support the Clients 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase
- Contract duration is 2+ years.
- Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings
- Document every interaction effectively in our internal case management system
- Approximately 15-20 calls/day
Contact Center is open from 7 am - 6 pm CST, Monday - Friday
- Three shifts available that rotate within the 12-hour operation:
- 7:00 am - 3:30 pm
- 8:00 am - 4:30 pm
- 9:30 am - 6:00 pm
- Candidates must be available to work any 8-hour shift within the 7 am-7 pm support window.
- Candidate will work on-site five days a week with the option to work from home on Fridays
SPECIAL CONSIDERATIONS:
- Training and mentoring will be on the 8-4:30 am shift and last approximately 6 weeks.
- Takes approximately 3-4 months from start date to reach full productivity.
- Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year.
Ideal candidates should have:
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in agriculture, Business, Engineering related field, IT or a similar discipline.
- Call Center experience
- 6+ months experience with customer service / support experience
- Efficient researching/troubleshooting skills
- Excellent written and verbal communication skills
- Speak with confidence
- Proficiency with Microsoft Office products
- Willing to work occasional overtime and holidays
- Solid work history and proven dependability
- Reliable at home internet and a distraction free workplace
- This position offers a retention bonus after 6, 12, and 18 months of employment.
- This position offers pay increases based on 6, 12, and 18 months of employment.
- Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.
Contact: akumar17@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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